Emergency Department Unit Coordinator — Patient Flow & Care

Anna Jaques Hospital; Milton (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Deaconess Hospital–Milton is seeking an Emergency Department Unit Coordinator to provide administrative support to clinical staff, manage the front desk, and help maintain smooth patient flow in a fast-paced ED. You will collaborate with the care team to prioritize tasks and ensure timely communication with patients and families.

The role requires strong communication, ability to type, and comfort working in a busy environment.

Qualifications

• Equivalent to the completion of high school, plus 3 to 12 months related experience.
• Excellent communication skills needed.
• Ability to type.

Responsibilities

• Answer phones in compliance with hospital policies and procedures
• Communicates effectively with patients and their families where appropriate
• Assembles patient medical records
• Updates patient information in hospital computer system
• Enter billing charges for patients in computer system
• Retrieves appropriate patient medical records and tests results
• Sends specimens to the Laboratory, order entry in hospital computer system as needed
• Demonstrates the skills and judgment necessary to provide direct care to patients under the direction or licensed personnel
• May participate in the delivery of emergency care under the direction of a registered nurse or physician
• Collaborates, cooperates, and communicates with other health care providers to ensure quality and continuity of care
• Provides care appropriate to the age groups of patients regularly served; seeks assistance for resources of other age groups that need care
• Maintains a safe work environment within service area and actively participates in hospital safety programs and initiatives
• Adheres to universal precautions
• Actively participates in unit-based Q.I., Performance Improvement studies and unit meetings
• Attends and/or participates in in-house or outside training programs to improve and augment skills and knowledge
• Shall assist in the ordering and maintain adequate levels of supplies as assigned by the Director, Surgical Services, or designee
• Communicates arrival times for all the surgical patients via preop phone calls
• Process patients and patients' representatives upon arrival to the unit
• Assist with transport of patients leaving the area when necessary
• Inputs data worksheets
• May arrange ambulance transport for patients
• Works effectively with physicians who utilize the unit
• Communicates effectively with the physicians' office staff when necessary

Skills

Excellent communication

Typing

Work in busy environment

Microsoft 365

Epic systems

Education

High school diploma

Tools

Microsoft 365

Epic systems

Job description

Beth Israel Deaconess Hospital–Milton is seeking an Emergency Department Unit Coordinator to provide administrative support to clinical staff, manage the front desk, and help maintain smooth patient flow in a fast-paced ED. You will collaborate with the care team to prioritize tasks and ensure timely communication with patients and families.

The role requires strong communication, ability to type, and comfort working in a busy environment.