Emergency Department Reception & Admin Coordinator

NHS Jobs; Virginia; On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an Administration professional for the Emergency Department. You will be the first point of contact for patients and visitors, handling calls and in-person inquiries with professionalism, and supporting electronic documentation and coordination with the care team.

The role includes out-of-hours work, ensuring shifts are covered, and maintaining high standards of communication and data quality across departments.

Responsibilities

• To provide a professional and efficient first point of contact for patients, and visitors to the Emergency Department, both in person and on the telephone.
• Accurately complete the electronic documentation of patients in order to facilitate effective patient care and to accurately input, retrieve and maintain information whilst maintaining an awareness of data quality and correcting issues as they arise.
• To maintain effective communication with patients, relatives, Multi-Disciplinary Teams, other Divisions and external agencies in an efficient and professional manner.
• To work effectively and flexibly with a small Administration Team during the day and be confident to autonomously and unsupervised out of hours. Ensuring shifts are covered and team meetings and training is attended.
• Retrieval and tracking of case notes, as required, for patients emergency admissions out of hours.
• Be responsible for booking outpatient appointments as required to ensure the continuation of care for patients.
• Electronically file reports and other documents from the Department and print GP letters as required. Undertake general administration work to support the smooth running of the reception.
• Arrange for the recall of patients as directed by the Duty Consultant.
• In conjunction with the nursing staff, be aware of the wellbeing of people presenting and waiting in the Department. Raise concerns with Medical / Nursing staff of any deterioration in any persons condition.
• Liaise with the Trust and external agencies to establish and maintain a high standard of working relationships to ensure the efficient running of the service and report any untoward incidents to the Nurse in Charge.

Job description

Sherwood Forest Hospitals NHS Foundation Trust is seeking an Administration professional for the Emergency Department. You will be the first point of contact for patients and visitors, handling calls and in-person inquiries with professionalism, and supporting electronic documentation and coordination with the care team.

The role includes out-of-hours work, ensuring shifts are covered, and maintaining high standards of communication and data quality across departments.