Emergency Department Operations & Patient Flow Coordinator

The General Hospital Corporation; Boston (MA); On-site; USD 60,000 - 95,000; Full time

Job summary

The General Hospital Corporation is seeking an ED administrative support professional to coordinate reception and patient flow in the Emergency Department. You will handle patient arrivals, data entry, and liaison tasks across treatment areas, ensuring smooth throughput and high customer service standards.

Ideal candidates will demonstrate strong organizational and communication skills, plus the ability to train and cover multiple areas as needed to support ED operations.

Qualifications

• Coordinates administrative and reception support in ED.
• Requires excellent customer service and organizational skills.
• Must train and cover seven unique treatment areas.

Responsibilities

• Perform patient arrival data entry and ID verification.
• Coordinate patient transport and track in Epic system.
• Support ED staff with non-clinical tasks and effective communication.
• Secure valuables and assist with patient paperwork and movement.

Skills

Administrative support

Customer service

Interpersonal communication

Organizational skills

Training & cross-cover

Tools

Epic

Job description

The General Hospital Corporation is seeking an ED administrative support professional to coordinate reception and patient flow in the Emergency Department. You will handle patient arrivals, data entry, and liaison tasks across treatment areas, ensuring smooth throughput and high customer service standards.

Ideal candidates will demonstrate strong organizational and communication skills, plus the ability to train and cover multiple areas as needed to support ED operations.