ER Patient Experience Ambassador (PRN)

Vitruvian Health; Cleveland (TN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Compassionate care environment

Job summary

Vitruvian Health in Cleveland, TN seeks a Part-time Patient Ambassador for the Emergency Department. The role focuses on improving patient comfort, communication, and overall experience, assisting with basic needs, and reducing anxiety during waits.

The ideal candidate has strong interpersonal and communication skills, compassion, and professionalism in a fast-paced healthcare setting; prior patient experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, patient experience, or healthcare-related experience preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm, organized, and compassionate in a fast-paced ED setting.

Responsibilities

• Assist patients and families with basic needs in the Emergency Department.
• Provide courteous, patient-centered support to reduce wait-time anxiety.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with staff to promote a respectful, compassionate environment.

Skills

Interpersonal skills

Communication skills

Compassion

Patience

Professionalism

Team player

Time management

HIPAA compliance

Education

High school diploma or equivalent

Job description

Vitruvian Health in Cleveland, TN seeks a Part-time Patient Ambassador for the Emergency Department. The role focuses on improving patient comfort, communication, and overall experience, assisting with basic needs, and reducing anxiety during waits.

The ideal candidate has strong interpersonal and communication skills, compassion, and professionalism in a fast-paced healthcare setting; prior patient experience is preferred.