Emergency Department Patient Experience Advocate

Liberty Regional Medical Center; Hinesville (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Liberty Regional Medical Center in Hinesville is seeking a Patient Care Advocate for the Emergency Department to greet patients and round on them, promoting a positive experience. You will help provide comfort measures (pillows, blankets, ice chips) and answer basic patient care questions with staff guidance.

This role requires a high school diploma, customer service training, HIPAA awareness within 30 days, and nursing clinical exposure.

Qualifications

• Education level equivalent to a high school diploma required.
• Customer service training, de-escalation and HIPAA training within 30 days of employment.
• First semester of nursing clinical; basic nursing process knowledge and basic computer skills.

Responsibilities

• Greets and rounds on patients and visitors in the Emergency Department to promote a positive experience.
• Responds to basic patient care questions and informs clinical staff of medical inquiries.
• Demonstrates knowledge of confidentiality, patient safety, and organizational policies and procedures.
• Completes required competencies and participates in continuing education; reports issues per chain of command.
• Supports patient and family communication, documents pertinent information, and collaborates with providers as needed.

Skills

Customer service

De-escalation

HIPAA training

Basic nursing knowledge

Basic computer skills

Education

High School Diploma (or equivalent)

Nursing clinical - first semester

Tools

Basic computer skills

Job description

Liberty Regional Medical Center in Hinesville is seeking a Patient Care Advocate for the Emergency Department to greet patients and round on them, promoting a positive experience. You will help provide comfort measures (pillows, blankets, ice chips) and answer basic patient care questions with staff guidance.

This role requires a high school diploma, customer service training, HIPAA awareness within 30 days, and nursing clinical exposure.