Emergency Department Patient Access Specialist

Lifepoint Health; Gallatin (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Growth & Tuition Assistance

Employee Well-being Programs

Professional Development

Job summary

Lifepoint Health's Sumner Regional Medical Center seeks a Patient Access Representative to register Emergency Department patients, verify insurance, discuss financial responsibilities, and collect co-pays at bedside when needed.

You will work in a fast-paced ED environment, traveling between Sumner Regional Medical Center and Sumner Station, providing compassionate care and accurate data entry in a busy hospital setting.

Qualifications

• High School diploma or equivalent required.
• Demonstrates strong customer service and communication skills.
• Comfort navigating multiple applications and screens.
• Able to multitask in a fast-paced Emergency Department environment.
• Excellent attention to detail when collecting patient and insurance data.
• Capable of presenting patient estimates and collecting payments.
• Willing to cross-train for registration at both locations.

Responsibilities

• Complete accurate and timely patient registration for Emergency Department visits and admissions.
• Enter patient demographics, insurance, and billing information into systems.
• Perform bedside registration when patients are in care.
• Greet patients at check-in and project a professional, compassionate first impression.
• Verify insurance eligibility and benefits; capture required data.
• Explain registration forms and required documents to patients.
• Handle telephone inquiries and assist patients, families, and staff.
• Support direct admissions including bedside registration on inpatient floors.
• Collaborate with clinical staff to ensure efficient patient experience.
• Navigate multiple applications while managing registrations and calls.
• Maintain patient privacy and confidentiality throughout interactions.
• Rotate between front-desk and bedside roles; cross-train at Sumner Regional Medical Center and Sumner Station.
• Work in a fast-paced ED with exposure to clinical environments.

Skills

Customer service

Computer skills

Multitasking

Communication

Attention to detail

Teamwork

Punctuality

On-call rotation

Bedside registration

Education

High school diploma or equivalent

Tools

Meditech

MEDHOST

Job description

Lifepoint Health's Sumner Regional Medical Center seeks a Patient Access Representative to register Emergency Department patients, verify insurance, discuss financial responsibilities, and collect co-pays at bedside when needed.

You will work in a fast-paced ED environment, traveling between Sumner Regional Medical Center and Sumner Station, providing compassionate care and accurate data entry in a busy hospital setting.