Emergency Department Patient Access & Financial Concierge

UPMC; Lock Haven (Clinton County); On-site; USD 22,000 - 28,000; Full time

Job summary

UPMC is hiring an Emergency Department Patient Services Representative to support UPMC Lock Haven. The role covers varied weekday shifts from 7:00am-3:30pm and 3:00pm-11:30pm, with 12-hour weekend shifts and rotating holidays.

Cross-training with outpatient and overnights is included, with occasional overnight coverage. Responsibilities include welcoming patients, educating on copayments, updating demographics, collecting payments, and coordinating with financial advocacy resources.

Qualifications

• High School graduate or equivalent.
• 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical terminology knowledge and strong understanding of managed care regulations are preferred.
• Excellent interpersonal, written and verbal communication skills are required.
• Ability to work under pressure and handle stressful situations while prioritizing tasks.

Responsibilities

• Reconcile and maintain First Net Emergency Department Tracking Board and Hospital ADT system.
• Register patients accurately into ADT/clinical systems during downtime and ensure data integrity.
• Confirm insurance eligibility and coordinate benefits for seamless billing.
• Counsel patients on insurance coverage and financial liability; collect payments when applicable.
• Provide a warm greeting and uphold UPMC standards of care and confidentiality.

Skills

Customer service

Healthcare experience

Communication skills

HIPAA knowledge

Education

High School diploma or equivalent

Tools

Office software

Job description

UPMC is hiring an Emergency Department Patient Services Representative to support UPMC Lock Haven. The role covers varied weekday shifts from 7:00am-3:30pm and 3:00pm-11:30pm, with 12-hour weekend shifts and rotating holidays.

Cross-training with outpatient and overnights is included, with occasional overnight coverage. Responsibilities include welcoming patients, educating on copayments, updating demographics, collecting payments, and coordinating with financial advocacy resources.