Emergency Department Patient Services Representative

UPMC; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Part time

Job summary

UPMC Presbyterian is seeking a Part-Time Emergency Department Patient Services Representative to support patient registration at the front desk and at bedside. The role includes clarifying copays, assisting with payments, and connecting patients with financial advocacy resources while updating patient information and obtaining consent.

You will work 7am–7:30pm shifts, part-time 24 hours weekly, on various weekdays, weekends and holidays, contributing to a culture of service excellence and

Qualifications

• Experience in patient registration or front desk duties.
• Ability to explain copays and assist with billing questions.
• Commitment to HIPAA and patient confidentiality.

Responsibilities

• Reconcile and maintain ED tracking board and ADT system.
• Register patients accurately in the hospital system during downtime.
• Verify insurance eligibility and assist with benefits coordination.
• Collect co-pays and payments; document financial transactions.
• Greet patients warmly and uphold patient confidentiality under HIPAA rules.

Skills

Customer service

HIPAA compliance

Cash handling

Communication skills

Tools

Hospital ADT system

First Net ED Tracking Board

Job description

Join our team at UPMC Presbyterian as a Part-TimeEmergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside.

Status:Part-time, 24 hours per week.
Shifts:(2) 7am-7:30pm
Days: Various weekdays, weekends and holidays.

As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.

Responsibilities:

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provides a warm greeting for all patients. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable)
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtain or update necessary demographic and insurance related information.
• Work independently to perform a timely patient interview and registration for services at the bedside.
• Generate and complete all applicable forms and necessary communications. Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.