Emergency Department Patient Services Representative

UPMC; Lock Haven (Clinton County); On-site; USD 22,000 - 28,000; Full time

Job summary

UPMC is hiring an Emergency Department Patient Services Representative to support UPMC Lock Haven. The role covers varied weekday shifts from 7:00am-3:30pm and 3:00pm-11:30pm, with 12-hour weekend shifts and rotating holidays.

Cross-training with outpatient and overnights is included, with occasional overnight coverage. Responsibilities include welcoming patients, educating on copayments, updating demographics, collecting payments, and coordinating with financial advocacy resources.

Qualifications

• High School graduate or equivalent.
• 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical terminology knowledge and strong understanding of managed care regulations are preferred.
• Excellent interpersonal, written and verbal communication skills are required.
• Ability to work under pressure and handle stressful situations while prioritizing tasks.

Responsibilities

• Reconcile and maintain First Net Emergency Department Tracking Board and Hospital ADT system.
• Register patients accurately into ADT/clinical systems during downtime and ensure data integrity.
• Confirm insurance eligibility and coordinate benefits for seamless billing.
• Counsel patients on insurance coverage and financial liability; collect payments when applicable.
• Provide a warm greeting and uphold UPMC standards of care and confidentiality.

Skills

Customer service

Healthcare experience

Communication skills

HIPAA knowledge

Education

High School diploma or equivalent

Tools

Office software

Job description

Do you enjoy providing customer service? Do you have healthcare experience? UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Lock Haven. This role will work varied weekdays from 7:00am-3:30pm and 3:00pm-11:30pm, including rotating weekends and holidays. Weekend shifts will be 12-hour shifts from 7:00am-7:00pm. Additionally, you will be cross-trained with outpatient and overnights. We are looking for someone who is flexible to assist with overnight coverage a few times a month.

An Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, all while promoting an overall culture of service excellence

If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today!

Responsibilities:

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.


• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.


• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.


• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.


• Provide a warm greeting for all patients. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.


• Proper patient identification to start clinical record (utilizing biometrics if applicable)


• Facilitator of financial gatekeeping with clinical partners.


• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.


• Obtain or update necessary demographic and insurance-related information.


• Work independently to perform a timely patient interview and registration for services at the bedside.


• Generate and complete all applicable forms and necessary communications. Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.


• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.


• Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.


• Completion of High School graduate or equivalent.


• 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.


• Medical terminology knowledge, third party health care coverage experience and strong understanding of managed care regulations are preferred.


• Experience with personal computer-based applications and other various office equipment and proficient typing skills.


• Excellent interpersonal, written and verbal communication skills are required.


• Initiative to work productively with minimal supervision.


• Able to work well under pressure.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran