Emergency Department Patient Access Representative

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 45,000; Full time

Job summary

UPMC is looking for full-time Mobile Patient Access Representatives in Pittsburgh to support patient registration at various Emergency Departments. This entry-level position offers training and requires excellent communication skills. Responsibilities include gathering demographic and insurance details, verifying eligibility, and assisting patients during registration. Flexibility in scheduling is needed, with rotating shifts and travel across Allegheny County and Cranberry. Candidates will receive structured onboarding, including hands-on training.

Qualifications

• Demonstrated ability to gather and update demographic and insurance information.
• Experience in verifying insurance eligibility.
• Proficient in collecting and documenting patient payments.

Responsibilities

• Provide front-desk and bedside registration support in Emergency Departments.
• Ensure timely and compassionate patient assistance during registration.
• Secure necessary signatures for consent and financial responsibility.

Skills

Strong communication skills

Attention to detail

Ability to work in a fast-paced environment

Job description

UPMC is seeking full‑time Mobile Patient Access Representatives to support patient registration across multiple Emergency Departments throughout Allegheny County and Cranberry.

In this traveling role, you’ll rotate between various UPMC Emergency Department locations, providing front‑desk and bedside registration support. This is an excellent entry‑level opportunity for those looking to start or grow a career in healthcare, with full training provided.

What You’ll Do:

As a Patient Access Representative, you’ll be one of the first UPMC team members patients and families meet when they arrive in the Emergency Department. Your day‑to‑day responsibilities will include:

• Gathering and updating demographic and insurance information.
• Verifying insurance eligibility.
• Collecting and documenting patient payments (co‑pays, co‑insurance, deductibles).
• Securing required signatures for consent to treat, financial responsibility, and other necessary forms.

This role is essential to ensuring patients receive timely, accurate, and compassionate support during what can be a stressful moment.

Work Schedule & Locations:

• You will travel to various UPMC Emergency Departments across Allegheny County and Cranberry.
• Shifts vary and may include daylight, evening, and overnight hours.
• Weekend and holiday availability is required.
• Some flexibility in scheduling and locations may be considered individually.
• After six months of floating to multiple hospitals, you may have the opportunity to transition into a permanent assignment at a single Emergency Department.

Training:

You’ll receive a structured onboarding experience, including a four‑day Medipac training program followed by hands‑on shadowing to build confidence and familiarity with the role.