Emergency Communications Training Director (Flexible Hours)

Manatee County Government; Bradenton (FL); On-site; USD 72,000 - 95,000; Full time

Job summary

Manatee County Government in Bradenton, FL, is seeking a Training Manager for the Emergency Communications Division. This exempt, salaried role directs and designs comprehensive training, certifies staff, and coordinates education for the division, partners, and the public.

The position requires executive decision-making, extensive program development, and licensing oversight, with a focus on maintaining mandatory certifications and ensuring regulatory compliance.

Qualifications

• Associate degree in education preferred.
• Two (2) years of experience in a leadership, supervisory, or management position highly desired.

Responsibilities

• Oversees and assists with the development and implementation of a comprehensive training program that fulfills the initial and recertification needs of the Division, and other divisions in the Public Safety Department as required.
• Researches, creates, and implements effective methods to educate team members, enhance performance, and drive team member engagement.
• Coordinates individual and group training, refresher courses, and remedial training in the operation and use of new and current equipment and techniques.
• Coordinates necessary processes and activities to support members seeking certifications, recertifications, credentialing, continuing education, skill verification, and career ladder advancement.
• Continually evaluates the quality and effectiveness of training programs and instructors (both internal staff and external vendors), making recommendations to the ECC Administration Manager concerning changes necessary to eliminate training deficiencies or to comply with binding regulations. Aligns training with the Division’s strategic goals and makes the best use of available resources.
• Oversees and directs curriculum standards for the orientation of new team members.
• Evaluates organizational performance (team member surveys, performance measures, exit surveys, etc.) to ensure training meets business needs and improves Division performance.
• Ensure all personnel maintain mandatory certifications (such as APCO, NENA, CPR, Emergency Medical/Fire/Police Dispatch (EMD, EFD, EPD, EMD-Q, EFD-Q, EPD-Q, and CJIS/NCIC clearance).
• Ensures training, professional development, and continuing education plans, schedules, and calendars correspond to license renewal periods for Division Team Members.
• Responsible for administration of the Division’s Learning Management System (LMS). Oversees the creation of online learning modules and other educational materials for team members.
• Responsible for curriculum development, lectures, skill instruction, and coordination of guest lecturers and instructors for division-sponsored training programs and initiatives.
• Manages daily activities of assigned Shift Training Officers and Communication Training Officers. Assigns work and delegates responsibilities to staff and monitors progress to ensure division goals are met and high-quality customer service is maintained. Trains, coaches, and appraises assigned staff.
• Responds appropriately to team member complaints and issues. Cultivates strong working relationships and builds trust among team members.
• Establishes, implements, and oversees the comprehensive skills credentialing system for all division personnel. Develops and maintains detailed documentation of each team member's skill proficiency, continuing education, certification status, and training completion.
• Administers corrective action and/or positive reinforcement as needed. Advises team members of performance concerns and/or positive actions. Performs coaching, training, and counseling.
• Enforces policies and procedures, administering and documenting disciplinary action taken for inappropriate behavior during training programs. Recommends revisions of policies and procedures needed to ensure successful implementation and completion of training goals and objectives.
• Promptly communicates performance deficiencies or personnel problems to the ECC Administration Manager, their designee, and the team member's respective supervisor.
• Provides input into the preparation of the yearly training budget.
• Responsible for regulatory compliance to ensure that all work is completed following applicable laws and government regulations. Ensures training meets all federal, state, and local standards.
• Represents the Division, Public Safety Department, and Manatee County at meetings, conferences, etc. Makes public presentations as required.
• Evaluates employees, analyzes, and identifies communication skill requirements, and translates needs into training modules.
• Collaborates with and assists the ECC Shift Training Officers (STO) in the review, development, maintenance and implementation of dispatcher training standards and materials, including creating and updating of new hire courses and materials, CTO materials, Daily Observation Report forms, benchmarks, and standard evaluation guidelines.
• Develops and revises instructional materials.
• Remains current on all telecommunications equipment, procedure, and protocol changes.
• Coordinates with ECC Shift Supervisors on EPE development/review and other personnel/disciplinary actions for STO/CTO positions on each shift.
• Oversees the selection of new hires.
• Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.

Skills

Leadership

Training program design

Public speaking

Policy compliance

Education

Associate degree in education

Job description

Manatee County Government in Bradenton, FL, is seeking a Training Manager for the Emergency Communications Division. This exempt, salaried role directs and designs comprehensive training, certifies staff, and coordinates education for the division, partners, and the public.

The position requires executive decision-making, extensive program development, and licensing oversight, with a focus on maintaining mandatory certifications and ensuring regulatory compliance.