ECC Training Manager

NENA; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Manatee County Public Safety Department seeks a seasoned ECC Training Manager to lead the design, delivery, and evaluation of training programs for the Emergency Communications Division. You will oversee skill verification, professional development, and licensing compliance to elevate dispatcher performance and public safety outcomes.

The role carries significant managerial authority and executes executive decisions on training standards, with oversight of licensing duties and collaboration with

Qualifications

• High School Diploma or GED in related field.
• Minimum five years of operational experience in an emergency communications dispatcher environment.
• Minimum two years developing training programs or supervising staff.
• APCO or NENA CTO Instructor within one year of employment.
• NIMS IS-100a, IS-200a, IS-700a certifications.
• IAED EMD, EFD, and PPD certifications.
• ETC-I certification within one year of employment.
• American Heart Association Health Care Provider CPR.
• Valid Florida driver's license within 30 days of hire.

Responsibilities

• Directs, designs, facilitates, and implements training, skill verification, and professional development strategies for the Division.
• Enforces minimum certification requirements, licensure tracking, and re-licensure requirements.
• Improves relations with the community, business associates, and other agencies and coordinates education and training of the Division, government partners, and the public.
• Serves as the professional licensing officer to enforce certification and licensure standards.
• Reports directly to the ECC Administration Manager.

Skills

Training program development

Supervisory experience

Emergency communications knowledge

Program management

Education

High School Diploma or GED

Public safety administration

Criminal justice

Human resources

Job description

https://www.governmentjobs.com/careers/manateecounty/jobs/5523814/ecc-training-manager

This position is a full-time, exempt, salaried team member who serves as the primary Training Manager for the Emergency Communications Division of the Manatee County Public Safety Department. Directs, designs, facilitates, and implements a wide variety of training, skill verification, and professional development strategies for the Division that enhance the effectiveness and career well-being of team members.

This position includes significant managerial authority, independent judgment, and discretion. The role requires advanced knowledge and executive decision-making regarding improving standards of care and coordinating education and training of the Division, government partners, and the public. This position will serve as the professional licensing officer to enforce minimum certification requirements, licensure tracking, and re-licensure requirements. Improves relations with the community, business associates, and other agencies. This position reports directly to the ECC Administration Manager.

Minimum Qualifications

High School Diploma or GED, public safety administration, criminal justice, human resources, business administration, or a related field.

Minimum five (5) years of operational experience in an emergency communications dispatcher environment.

Minimum Two (2) years of experience developing training programs or serving as a supervisor or CTO Florida Public Safety Telecommunicator Certification

Association of Public Safety Communications Officials (APCO) or National Emergency Number Association
(NENA) CTO Instructor within one (1) year of employment

National Incident Management Systems (NIMS) IS-100a Certification.

National Incident Management Systems (NIMS) IS-200a Single Resource and Initial Actions.

National Incident Management Systems (NIMS) IS-700a National Incident Management Systems.

IAED Medical (EMD) certification.

IAED Fire (EFD) certification.

IAED Police (PPD) certification.

IAED Medical, Police, Fire Q certifications within one (1) year of employment

IAED Emergency Telecommunicator Course Instructor (ETC-I) within one (1) year of employment

American Heart Association Health Care Provider C.P.R. certification

Valid driver license required, with valid Florida driver license required within 30 days of hire