Emergency Communications Specialist - Public Safety

Regional 911 Intake Solutions; Town of Hempstead (NY); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Rockville Centre, NY is seeking Public Safety Dispatcher / Telecommunicator opportunities. Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies, with responsibilities including call taking, police dispatch, fire dispatch, or EMS dispatch depending on the center.

This role combines communication, technology, and careful decision-making.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Accurate typing

Active listening

Clear communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Rockville Centre, NY is seeking Public Safety Dispatcher / Telecommunicator opportunities. Public Safety Dispatchers and Telecommunicators support the flow of information between the public and emergency response agencies, with responsibilities including call taking, police dispatch, fire dispatch, or EMS dispatch depending on the center.

This role combines communication, technology, and careful decision-making.