Emergency Communications Specialist - Hospital

Vassar Brothers Medical Center; City of Poughkeepsie (NY); On-site; USD 29,000 - 33,000; Part time

Job summary

Vassar Brothers Medical Center is seeking a per diem Telephone Operator to route calls to the hospital's main lines, emergency lines, and patient information lines, while upholding privacy and confidentiality policies.

The role requires 6 months of call center or guest services experience, basic computer skills (Word, Excel, Outlook), and may involve bilingual Spanish/Portuguese communication. Per diem shifts with variable hours include weekends and holidays as needed.

Qualifications

• HS Graduate or Equivalent required.
• Spanish and/or Portuguese a plus.
• Solid computer skills including Word, Excel and Outlook.

Responsibilities

• Answer main number and patient information calls with strong customer service.
• Follow department policies for code activation and life-safety procedures.
• Monitor emergency devices and notify appropriate personnel when activated.
• Maintain up-to-date databases and on-call schedules.
• Document code logs in Excel and support department goals.
• Demonstrate reliability and maintain professional interactions with staff and callers.

Skills

Customer service

Spanish language

Portuguese language

Excel

Outlook

Word

Education

HS Graduate

Tools

Excel

Outlook

Word

Job description

Vassar Brothers Medical Center is seeking a per diem Telephone Operator to route calls to the hospital's main lines, emergency lines, and patient information lines, while upholding privacy and confidentiality policies.

The role requires 6 months of call center or guest services experience, basic computer skills (Word, Excel, Outlook), and may involve bilingual Spanish/Portuguese communication. Per diem shifts with variable hours include weekends and holidays as needed.