Hospital Operator - Per Diem

Northwell Health; City of Poughkeepsie (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Vassar Brothers Medical Center is seeking a Telephone Operator to answer main lines and patient information calls, routing them efficiently while upholding privacy and hospital policy. The role requires courteous, accurate information delivery and timely data entry.

Responsibilities include maintaining on-call schedules, using Vocera and paging systems for life safety codes, and supporting department goals with reliable attendance.

Qualifications

• HS graduate or equivalent.
• Minimum of 6 months’ switchboard or direct customer service experience.
• Strong computer skills including Word, Excel and Outlook.
• Spanish and/or Portuguese language ability is a plus.

Responsibilities

• Answers main number and patient information calls in a timely fashion with strong customer service.
• Implements department policies for emergencies using Vocera and paging systems.
• Monitors emergency devices, documents incidents, and coordinates with Engineering/Security as needed.
• Maintains up-to-date databases and on-call schedules.
• Supports department goals and maintains professional, courteous interactions with callers.

Skills

Customer service

Education

HS Graduate or Equivalent

Tools

Word

Excel

Outlook

Job description

Description

PER DIEM: Variable shifts between 6:00am-12:00am (midnight). Weekends & holidays as needed.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including membersofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills.

Responsibilities

• Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
• Implements code protocols accurately as it is written in the department Policy and Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes that occur in any Nuvance location.
• Monitors all emergency devices and alarm systems and notifies the appropriate personnel when activated. Documents accurately and timely utilizing the appropriate log books/sheets and incident reports for all Emergency alarms. Responsible for maintaining contact with Engineering and/or Security department at all times. Notifies EVS or Engineering of any telephone or TV issues and concerns in patient rooms.
• Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
• Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect. Maintains composure when faced with difficult or stressful situations.
• Document and maintain code logs in Excel spreadsheets.
• Participates in establishment and achievement of department goals
• Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
• Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
• Maintain and Model Nuvance Health Values.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Education Skills Experience

• HS Graduate or Equivalent required. Minimum of 6 months’ switchboard, direct customer service or guest services position. Strong computer skills, including Word, Excel and Outlook.Ability to communicate in Spanish and/or Portuguese a plus.

Working Conditions

• Manual: Little or no manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Company: Vassar Brothers Medical Center

Org Unit: 1841

Department: Telephone Operators

Exempt: No

Salary Range: $21.00 - $24.00 Hourly