Emergency Communications Specialist (911 Dispatcher)

Charter Township of Bloomfield; Bloomfield Hills (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

The Charter Township of Bloomfield is seeking a qualified 911 Dispatcher to join its public safety team. This role involves receiving and broadcasting information through telephone, radio, and CAD systems to support officers and residents.

You will maintain records, respond to emergencies and non-emergencies, enter data into LEIN/CLEMIS/CLEAR, coordinate with police, fire, and other services, and provide professional customer service at the front desk in a high‑pressure environment.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of experience preferred.
• Any equivalent combination of training, education, and experience accepted.

Responsibilities

• Operates a multi-line emergency and non-emergency phone system.
• Provides dispatch and communication support to police, fire, emergency and related services.
• Dispatches and coordinates the responses of public safety services.
• Receives and responds to a variety of emergency and non-emergency calls and complaints.
• Asks questions to interpret, analyze, and anticipate the caller's situation and provides pre-arrival instruction for emergency calls for service.
• Follows department protocols to identify the appropriate number and type of equipment or apparatus to dispatch.
• Operates and monitors radio communication systems, CAD, and associated public safety technologies to maintain field units and facilitate exchange of critical information.
• Enters, retrieves, modifies and deletes data from LEIN system, CLEMIS, CLEAR systems, and CAD.
• Retrieves and prints daily reports as necessary.
• Monitors prisoners, holding cells, and other pertinent areas of Township property.
• Provides professional customer service to citizens at the front desk.
• Performs other duties as required.

Skills

Communication

Multitasking

Verbal communication

Written communication

Stress management

Education

High School Diploma/GED

Tools

LEIN Certification

Basic Dispatch Certification

EMD Certification

Job description

The Charter Township of Bloomfield is seeking a qualified 911 Dispatcher to join its public safety team. This role involves receiving and broadcasting information through telephone, radio, and CAD systems to support officers and residents.

You will maintain records, respond to emergencies and non-emergencies, enter data into LEIN/CLEMIS/CLEAR, coordinate with police, fire, and other services, and provide professional customer service at the front desk in a high‑pressure environment.