Calm-Under-Pressure 911 Emergency Dispatcher

Emergency Telecommunicator Services; Carmel-by-the-Sea (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Carmel By The Sea. You will answer emergency and nonemergency calls, confirm locations and details, assess priority, and relay information to responders according to agency procedures.

This role may involve overnight shifts, overtime, and rotating schedules; you will work with multiple systems, enter data into CAD, dispatch responders, monitor radio traffic, and maintain accurate records while protecting confidentiality.

Qualifications

• High school diploma or recognized equivalency credential.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Carmel By The Sea. You will answer emergency and nonemergency calls, confirm locations and details, assess priority, and relay information to responders according to agency procedures.

This role may involve overnight shifts, overtime, and rotating schedules; you will work with multiple systems, enter data into CAD, dispatch responders, monitor radio traffic, and maintain accurate records while protecting confidentiality.