Emergency Communications Specialist — 24/7 PSAP

Vail, CO; Colorado; Presencial; USD 45.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hiring bonus

Descripción de la vacante

The Town of Vail is hiring Emergency Communications Specialists at the VPSCC to handle 911 and nonemergency dispatch for multiple agencies in Eagle County. You will prioritize calls, provide critical instructions, and coordinate responders from a 24/7 facility in the Colorado Rockies.

Ideal candidates are calm under pressure with strong communication skills, able to learn CAD and public-safety tools, and willing to work rotating shifts, including nights and weekends.

Formación

• High school diploma or GED required.
• PST1 or equivalent call-taking certification required within six months.
• Emergency Medical Dispatch (EMD) certification required.
• CPR/AED certification preferred.
• CCIS/CBI certification preferred.

Responsabilidades

• Receive, evaluate, and prioritize 911 and nonemergency calls for police, fire, and EMS.
• Remain calm, professional, and focused while assisting callers.
• Provide Emergency Medical Dispatch (EMD) instructions when needed.
• Learn and operate CAD, multichannel radio, and telephone systems.
• Manage multiple calls and monitor radio traffic while coordinating responses.
• Demonstrate situational awareness and accurate information handling.

Conocimientos

911 call triage

Calm under pressure

Verbal & written comms

EMD instructions

CAD systems

Multitasking

Typing 45 wpm

Info security access

Educación

High school diploma or GED

PST1 certification

EMD certification

CPR/AED certification

CCIS/CBI certification

Herramientas

CAD systems

Multichannel radio

Telephone systems

Public safety tech

Descripción del empleo

The Town of Vail is hiring Emergency Communications Specialists at the VPSCC to handle 911 and nonemergency dispatch for multiple agencies in Eagle County. You will prioritize calls, provide critical instructions, and coordinate responders from a 24/7 facility in the Colorado Rockies.

Ideal candidates are calm under pressure with strong communication skills, able to learn CAD and public-safety tools, and willing to work rotating shifts, including nights and weekends.