Emergency Communications Dispatcher

Vail, CO; Colorado; On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

The Town of Vail is hiring Emergency Communications Specialists at the VPSCC to handle 911 and nonemergency dispatch for multiple agencies in Eagle County. You will prioritize calls, provide critical instructions, and coordinate responders from a 24/7 facility in the Colorado Rockies.

Ideal candidates are calm under pressure with strong communication skills, able to learn CAD and public-safety tools, and willing to work rotating shifts, including nights and weekends.

Qualifications

• High school diploma or GED required.
• PST1 or equivalent call-taking certification required within six months.
• Emergency Medical Dispatch (EMD) certification required.
• CPR/AED certification preferred.
• CCIS/CBI certification preferred.

Responsibilities

• Receive, evaluate, and prioritize 911 and nonemergency calls for police, fire, and EMS.
• Remain calm, professional, and focused while assisting callers.
• Provide Emergency Medical Dispatch (EMD) instructions when needed.
• Learn and operate CAD, multichannel radio, and telephone systems.
• Manage multiple calls and monitor radio traffic while coordinating responses.
• Demonstrate situational awareness and accurate information handling.

Skills

911 call triage

Calm under pressure

Verbal & written comms

EMD instructions

CAD systems

Multitasking

Typing 45 wpm

Info security access

Education

High school diploma or GED

PST1 certification

EMD certification

CPR/AED certification

CCIS/CBI certification

Tools

CAD systems

Multichannel radio

Telephone systems

Public safety tech

Job description

Emergency Communications Dispatcher page is loaded## Emergency Communications Dispatcherlocations: Emergency Communicationstime type: Full timeposted on: Posted Yesterdayjob requisition idAt the Town of Vail, we're committed to delivering exceptional public services that help people connect with nature, create lasting memories, and enjoy an outstanding quality of life in our mountain home. Passion, stewardship, and a genuine care for our residents, visitors, and team drive everything we do.**Job Description**# Emergency Communications SpecialistTown of Vail | Vail Public Safety Communications Center$6,000 Hiring Bonus!Starting Pay: $32.80-$34.03 per hour upon successful completion of training.Make a difference when it matters most! The Town of Vail is seeking dedicated, motivated individuals to join our team as Emergency Communications Specialists at the Vail Public Safety Communications Center (VPSCC). Located in the heart of the Colorado Rockies, our state-of-the-art communications center operates 24 hours a day, 365 days a year, providing emergency dispatch services for 13 public safety agencies throughout Eagle County. As an Emergency Communications Specialist, you'll serve as a critical connection between the public and first responders, coordinating emergency responses and providing lifesaving assistance during some of the most important moments in people's lives. We're looking for individuals who are calm under pressure, strong communicators, excellent multitaskers, and passionate about serving their community. If you're looking for a meaningful career where your work makes a difference every day, we encourage you to apply!### Get to Know Our Team* World-Class Community: Live and work in one of Colorado's premier mountain destinations, surrounded by the White River National Forest and exceptional year-round outdoor recreation.* Exceptional Team Culture: Join a supportive, collaborative team where employees take pride in serving their community and supporting one another.* Meaningful Work: Play an essential role in protecting residents, visitors, and first responders throughout Eagle County.* Career Development: Gain valuable experience in emergency communications while developing specialized skills in public safety, emergency response, and crisis management.* Competitive Compensation: Starting pay ranging from $32.80 to $34.03 per hour upon successful completion of training.* $6,000 Hiring Bonus: Paid in four installments based on employment milestones, as outlined below.### Knowledge, Skills, and Abilities* Ability to receive, evaluate, and prioritize emergency 911 calls and nonemergency requests for police, fire, and emergency medical services.* Ability to remain calm, professional, and focused while communicating with individuals experiencing stressful or emergency situations.* Strong verbal and written communication skills, including the ability to gather accurate information and clearly relay critical details to emergency responders.* Ability to provide Emergency Medical Dispatch (EMD) instructions, including lifesaving pre-arrival guidance when necessary.* Ability to learn and effectively operate computer-aided dispatch (CAD) systems, multichannel radio communications, telephone systems, and other public safety technology.* Strong multitasking skills, including the ability to manage multiple phone calls, monitor radio traffic, enter information accurately, and coordinate emergency responses simultaneously.* Excellent situational awareness, attention to detail, and the ability to make sound decisions in rapidly changing situations.* Strong computer proficiency and accurate typing skills of at least 45 words per minute.* Ability to access, interpret, and appropriately communicate confidential information through law enforcement databases and public safety information systems.* Ability to work collaboratively with law enforcement, fire departments, emergency medical services, and other public safety agencies.* Strong interpersonal skills, teamwork, and a commitment to providing exceptional public service.* Ability to learn emergency response procedures, public safety communications protocols, and local geography.* Ability to work rotating shifts in a 24/7 communications environment, including nights, weekends, holidays, and extended shifts as needed.### Education, Experience, and Certificates* High school diploma or GED required.* Previous emergency dispatch or public safety communications experience is not required.* Strong customer service, communication, and multitasking skills are essential. Experience in customer service, emergency services, or other fast-paced environments is beneficial.* Must possess or obtain within six months of hire the following certifications:APCO Public Safety Telecommunicator 1 (PST1) or equivalent call-taking certification.Emergency Medical Dispatch (EMD).CPR/AED.Colorado Crime Information System/Colorado Bureau of Investigation (CCIS/CBI) certification.* Must demonstrate the ability to learn and effectively use emergency communications equipment, computer systems, and established dispatch procedures.* Must be able to meet the operational and performance expectations of a 24-hour emergency communications center.### $6,000 Hiring Bonus DetailsThe hiring bonus is paid in four installments:* First Installment: $1,500 during the first pay period of employment.* Second Installment: $1,500 after successful completion of the first year of continuous employment.* Third Installment: $1,500 after successful completion of the second year of continuous employment.* Fourth Installment: $1,500 after successful completion of the third year of continuous employment.Learn more about the .Full Job Description Here:The Town of Vail is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants.**Pay Range**$34.03 - $45.60**Benefits**Full-time positions are eligible for the Town of Vail's comprehensive benefits program, which includes medical, dental, and vision coverage; employer-paid life and disability insurance; access to flexible spending accounts; wellness and employee assistance programs; paid leave and holiday benefits; and participation in the Town's retirement programs, including a employer funded 401(a) pension plan, along with optional deferred compensation plans...