Emergency Communications Specialist

St. Clair County, MI; Saint Clair (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

St. Clair County, MI is seeking a Communications Officer to relay emergency information, manage 34 agencies, and dispatch police, fire, and EMS resources.

The role requires handling high-stress calls, typing in CAD, and coordinating across multiple radio frequencies and phone lines. The candidate should have a high school diploma or GED and at least 1+ year of experience in emergency communications or administrative support, with strong communication and multitasking skills.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in administrative support, customer service, emergency communications, or fast-paced multi-discipline environment.
• Ability to multi-task using multiple computer programs, radio frequencies and phone lines.
• Proficient in Microsoft Office Suite and able to type accurately while relaying information.

Responsibilities

• Receive calls for police, fire, and EMS assistance and relay information to proper units.
• Disseminate emergency information calmly to first responders.
• Enter caller information into the CAD system with accuracy and speed.
• Determine the responsible response agency and dispatch appropriate units.
• Provide emergency instructions and forward information to dispatch for services.

Skills

Emergency communications

Customer service

Multitasking

Effective communication

Microsoft Office

Attention to detail

Education

High school diploma or GED

Tools

CAD software

LEIN/NCIC data access

Outlook

Job description

St. Clair County, MI is seeking a Communications Officer to relay emergency information, manage 34 agencies, and dispatch police, fire, and EMS resources.

The role requires handling high-stress calls, typing in CAD, and coordinating across multiple radio frequencies and phone lines. The candidate should have a high school diploma or GED and at least 1+ year of experience in emergency communications or administrative support, with strong communication and multitasking skills.