Public Safety Communications Specialist

County of St. Clair; Port Huron (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

County of St. Clair seeks a Communications Officer to relay information from emergency callers to police, fire, and EMS, dispatching 34 agencies in St. Clair County.

Under direct supervision, the role handles calls, enters data into CAD, provides EMS instructions, and coordinates responders. The ideal candidate has a high school diploma, strong multi-tasking and communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in administrative support, emergency communications, or in a fast paced multi-discipline environment.
• Ability to multi-task using multiple computer programs, radio frequencies and phone lines.
• Ability to learn and retain local geography, waterways, and landmarks.
• Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information.
• Proficiency with Microsoft Office Suite and Outlook.
• Ability to prioritize and manage time; handle stressful situations.
• Knowledge of County operations and functions.

Responsibilities

• Receive all incoming calls from the public requesting police, fire, and/or emergency medical assistance.
• Disseminates emergency information to First Responders in a calm, collective manner.
• Gather, classify and supplement pertinent information obtained from the caller and enter it into the CAD system.
• Determine which response agency is responsible for responding to the call for assistance and dispatches the appropriate units.
• Gives emergency medical instructions, as outlined in protocol, while forwarding information to dispatcher for appropriate services.
• Must be able to process incoming calls and accurately type simultaneously on the computer to relay all pertinent information to dispatch.
• Provide emergency assistance to callers until responding emergency units arrive and assume control of the situation.
• Operate a CAD console equipped with multiple computer terminals, including mapping and aerial photography.
• Monitor and control a large number of public safety resources throughout St. Clair County.
• Query and enter information (e.g. stolen articles, wanted persons, missing persons, criminal history checks, etc.) through Michigan's LEIN and NCIC data files.
• Mitigate multiple situations simultaneously.
• Conserve the knowledge of location and availability of all field units.
• Monitors the emergency radio frequencies of public agencies including a civil defense.
• Transmits information to police vehicles concerning wanted persons, stolen vehicles, hazardous street conditions and other important information.
• Controls operation of roadblock and major emergency plans and maintains files.
• Maintains control of all calls received and transmissions made on radio and telephones.
• Maintains street locations, emergency phone numbers, patrol schedules and other pertinent records.
• Instructs new personnel on the use of communication equipment
• Train new Dispatchers and assist Dispatch Supervisors in evaluating the progress and/or performance of employees.
• Other duties as assigned.

Job description

County of St. Clair seeks a Communications Officer to relay information from emergency callers to police, fire, and EMS, dispatching 34 agencies in St. Clair County.

Under direct supervision, the role handles calls, enters data into CAD, provides EMS instructions, and coordinates responders. The ideal candidate has a high school diploma, strong multi-tasking and communication skills, and proficiency with Microsoft Office.