Emergency Communications Dispatcher: 12-Hour Shifts

Stafford County; Virginia (MN); On-site; USD 46,000 - 56,000; Full time

Job summary

Stafford County is seeking a Communications Officer to receive and triage non-emergency and E911 calls, dispatch responders, and provide critical information to field units. The role requires strong multitasking, clear communication, and adherence to procedures within a rotating 12-hour shift pattern.

Special requirements include polygraph, background checks, and medical assessments. The position offers shift differentials and built-in overtime due to the rotational schedule, with on-site work

Qualifications

• General knowledge of operating communications systems and radio procedures.
• Knowledge of Stafford County geography and location of important buildings.
• Skilled in multitasking, decision-making and critical thinking.
• Skilled in verbal and written communications, active listening/hearing.
• Ability to type quickly and accurately (35 wpm).

Responsibilities

• Receive and prioritize non-emergency and E911 calls for multiple public safety agencies.
• Dispatch appropriate personnel using E911 systems and provide location details.
• Provide pre-arrival instructions and maintain call logs and dispatch records.
• Operate emergency communications equipment and document malfunctions.
• Maintain confidentiality of sensitive public safety information.
• Participate in ongoing training to improve communications skills.
• Answer administrative lines after hours and support four functional areas.

Skills

Multitasking

Decision making

Critical thinking

Verbal communication

Written communication

Active listening

Teamwork

Conflict resolution

Problem solving

Analytical thinking

Typing 35 wpm

Education

High School Diploma or equivalent

Keyboard training

Job description

Stafford County is seeking a Communications Officer to receive and triage non-emergency and E911 calls, dispatch responders, and provide critical information to field units. The role requires strong multitasking, clear communication, and adherence to procedures within a rotating 12-hour shift pattern.

Special requirements include polygraph, background checks, and medical assessments. The position offers shift differentials and built-in overtime due to the rotational schedule, with on-site work