Emergency Communications Specialist

City of Rowlett, Texas; Rowlett (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

TMRS 2:1 match

4-day work week

Vacation/leave

Health/Dental/Vision

Job summary

The City of Rowlett, Texas, seeks a Communications Dispatcher for the Police Department to answer 911 and non-emergency calls, coordinate emergency response, and relay information to field units.

This role requires calm demeanor under stress, strong typing, and knowledge of CAD and radio systems; benefits include TMRS with 2:1 match, 4-day work weeks, and comprehensive health coverage.

Qualifications

• High School Diploma or GED required.
• Experience with CAD systems in public safety is preferred.
• Ability to read, interpret and apply operating manuals and other reference materials.

Responsibilities

• Answers 911 and non-emergency calls; determines needed services and relays information to responders.
• Monitors CAD, radio frequencies, and logs; updates databases and dispatch records.
• Works with on-duty personnel, ensuring efficient coordination and communication.

Skills

Communication skills

Stress management

Multitasking

Reading manuals

Education

High School Diploma or GED

State dispatcher certification within 1 year

TCLEOSE training

Tools

CAD system

Two-way radio

Multi-line telephone system

Telecommunications Devices for the Deaf (TDD)

911 equipment

Job description

The City of Rowlett, Texas, seeks a Communications Dispatcher for the Police Department to answer 911 and non-emergency calls, coordinate emergency response, and relay information to field units.

This role requires calm demeanor under stress, strong typing, and knowledge of CAD and radio systems; benefits include TMRS with 2:1 match, 4-day work weeks, and comprehensive health coverage.