Communications Officer - 911 Dispatch

City of Rowlett, Texas; Rowlett (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

TMRS 2:1 match

4-day work week

Vacation/leave

Health/Dental/Vision

Job summary

The City of Rowlett, Texas, seeks a Communications Dispatcher for the Police Department to answer 911 and non-emergency calls, coordinate emergency response, and relay information to field units.

This role requires calm demeanor under stress, strong typing, and knowledge of CAD and radio systems; benefits include TMRS with 2:1 match, 4-day work weeks, and comprehensive health coverage.

Qualifications

• High School Diploma or GED required.
• Experience with CAD systems in public safety is preferred.
• Ability to read, interpret and apply operating manuals and other reference materials.

Responsibilities

• Answers 911 and non-emergency calls; determines needed services and relays information to responders.
• Monitors CAD, radio frequencies, and logs; updates databases and dispatch records.
• Works with on-duty personnel, ensuring efficient coordination and communication.

Skills

Communication skills

Stress management

Multitasking

Reading manuals

Education

High School Diploma or GED

State dispatcher certification within 1 year

TCLEOSE training

Tools

CAD system

Two-way radio

Multi-line telephone system

Telecommunications Devices for the Deaf (TDD)

911 equipment

Job description

Description

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

PLEASE READ ALL REQUIREMENTS and Review the interview process in ENTIRITY.

Full Salary Range $51,909.96 - $71,678.71 (Depending on qualifications)

Under direct supervision of a Communications Shift Supervisor, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.

Benefits At The City Of Rowlett Include

• TMRS participation 2:1 match
• 10 days of vacation/sick/holiday per year
• Longevity Pay
• Health/Dental/Vision Insurance
• Basic Life/AD&D 2x annual salary
• Long- and Short-Term Disability
• Deferred Compensation
• Employee Assistance Program
• Annual Step/Merit Raises

FY2026 Step Pay Plan

• Step 1 $51,909.96
• Step 2 $55,204.75
• Step 3 $58,499.54
• Step 4 $61,794.34
• Step 5 $65,089.13
• Step 6 $68,383.92
• Step 7 $71,678.71

Step increases are given annually on the employee's position date.

Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.

Recruitment Process:

• Applications will be reviewed as they are submitted.
• Criminal Database Check
• If your applications is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.
• CritiCall Testing
• CritiCall testing will be scheduled following the criminal database check.
• Communications Center Observation
• Upon passing the CritiCall testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.
• Personal History Statement
• After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.
• Interview
• Interview will be scheduled after the Communications Manager reviews the Personal History Packet
• Final Personal History Statement Review
• Performed by hiring Lieutenant and Background Investigator
• Psychological Evaluation and Polygraph Testing
• Conditional Offer of Employment and Tentative Start Date

Essential Job Functions

Answers 911 emergency phone lines and non-emergency lines; obtains necessary information about emergencies or complaints; determines what Fire or Police equipment is needed on the scene; contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.

Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.

Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system.

Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.

Minimum Requirements

High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred.

General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials.

Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD) phones, 911 equipment, and CAD; ability to successfully pass a simulated dispatch test with an overall score of 80%, and a minimum score of 4004 keystrokes per hour (KPH); speak clearly and concisely; ability to exercise good judgment and make sound decisions under stress; ability to effectively communicate with and elicit information from distraught and irate citizens; ability to coordinate a number of activities at the same time under intense stress.

Other Requirements

Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.

Must obtain state dispatcher certification within one year of hire as a condition of continued employment. Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement Standards & Education (TCLEOSE) training, and other mandated courses.

Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.

The City of Rowlett is proud to support a healthy work/life balance by offering a 4-day work week, with standard business hours of 7:30 a.m. to 5:30 p.m., depending on departmental schedules.

We offer a comprehensive benefits package that includes vacation, holiday, and sick leave, along with medical, dental, vision, prescription drug coverage, life insurance, AD&D, and long-term disability insurance.

To support our employees’ long-term financial goals, the City participates in the Texas Municipal Retirement System (TMRS), featuring a generous 2:1 match.

For a more detailed overview of our benefit package, please visit our Benefits Page.