Emergency Communications Specialist

National Public Safety Careers; Willis (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

National Public Safety Careers seeks Public Safety Dispatchers and Telecommunicators for Willis, MI. You will process emergency and nonemergency requests, verify incident locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems.

This role requires accurate typing, active listening, clear communication, and the ability to switch between tasks. Training, background checks, and ongoing certification support are usually provided, with shifts that may include

Qualifications

• This role requires accurate typing, active listening, and clear communication.
• Experience with public safety communications is preferred but not always required.
• Ability to switch between tasks and maintain composure under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Accurate typing

Active listening

Clear communication

Education

High school diploma

Tools

CAD system

Telephone systems

Radio systems

Mapping software

Job description

National Public Safety Careers seeks Public Safety Dispatchers and Telecommunicators for Willis, MI. You will process emergency and nonemergency requests, verify incident locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems.

This role requires accurate typing, active listening, clear communication, and the ability to switch between tasks. Training, background checks, and ongoing certification support are usually provided, with shifts that may include