Emergency Dispatch Pro – Public Safety Telecommunicator

National Public Safety Careers; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

National Public Safety Careers is seeking qualified Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency response agencies. The role involves call taking, police/fire/EMS dispatch, and operating critical communications equipment.

The position emphasizes accurate data entry, rapid decision-making, and adherence to agency procedures. Shift work, including nights, weekends, and holidays, may be required as staffing dictates.

Qualifications

• High school diploma or equivalent.
• Accurate typing, active listening, clear communication.
• Ability to switch between tasks and follow procedures as needed.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multi-tasking

Education

High school diploma

Tools

CAD

Telephone

Mapping

Radio systems

Job description

National Public Safety Careers is seeking qualified Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency response agencies. The role involves call taking, police/fire/EMS dispatch, and operating critical communications equipment.

The position emphasizes accurate data entry, rapid decision-making, and adherence to agency procedures. Shift work, including nights, weekends, and holidays, may be required as staffing dictates.