Emergency Communications Specialist

Mayo Clinic; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Mayo Clinic in Jacksonville is seeking an Emergency Communications Dispatcher who answers and triages high phone volumes, coordinates with on-call teams, and supports emergency management during complex incidents. The role requires careful use of decision tools to route calls, monitor alerts, and coordinate transfers while keeping patients first.

You will maintain on-call staff databases, assist after-hours referrals, facilitate public address announcements, and ensure rapid, courteous

Responsibilities

• Answers and triages extremely high phone volumes, including critical code calls involving emergent situations.
• Processes emergency calls by coordinating caller with responding parties in an efficient and accurate manner.
• Monitors and responds to alerts routed from emergency equipment.
• Responsible for contacting personnel for emergency management situations such as mass casualties and hurricanes.
• Utilizes multiple phone, computer and internet applications throughout the day.
• Maintains and utilizes a tiered, in-depth database of on-call staff for clinical/hospital areas.
• Manages and updates personnel and departmental listings for the online quarterly directory.
• Regularly reviews backup procedures to assure swift changeover should the main system fail.
• Facilitates emergency announcements over the public address system.
• Redirects Service Pagers.
• Accurately maintains a log of emergent patient calls, international calls, codes, stroke telemedicine, brain bleed referrals, Satilla calls and organ procurements.
• Arranges conference calls involving five parties or less.
• Places international calls for medical staff when appropriate.
• Remains courteous and helpful throughout the shift placing the needs of the patients first.
• Maintains competencies and stays abreast of all policy and procedural changes.
• Manages calls regarding hospital-to-hospital transfers.
• Assists Referring Physicians\' Office after hours by forwarding referral information to their office for processing the next business day.
• Uses decision trees to determine the proper on call team to differentiate emergent physician-requested calls.

Job description

Mayo Clinic in Jacksonville is seeking an Emergency Communications Dispatcher who answers and triages high phone volumes, coordinates with on-call teams, and supports emergency management during complex incidents. The role requires careful use of decision tools to route calls, monitor alerts, and coordinate transfers while keeping patients first.

You will maintain on-call staff databases, assist after-hours referrals, facilitate public address announcements, and ensure rapid, courteous