Senior Director, 911 Emergency Communications

Bernalillo County; United States; On-site; USD 146,000 - 182,000; Full time

Benefits offered by this job

generous leave accruals

career development opportunities

remote & flex-work options as appropri

longevity pay

education assistance program

health benefits

lucrative retirement

Job summary

Bernalillo County is seeking an exceptional 911 Emergency Communications Director to lead the Emergency Communications department. This role provides administrative direction for the county's communications programs, structures, and facilities, coordinating with local, state, and national agencies, and ensuring effective supervision of staff.

The position requires extensive experience in emergency operations and strong leadership to develop policies, oversee budgets, and drive department-wide

Qualifications

• Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or a related field.
• Eleven (11) years of work experience in Emergency Operations or an Emergency Communications Center, including work related to public safety dispatching, E9-1-1, communication systems project management, and 700 MHz radio communications, and/or microwave communications.
• Four (4) years in a managerial role.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Provides executive leadership and direction for departmental operations, programs, and staff.
• Develops and implements strategic plans, policies, and procedures to achieve departmental goals.
• Oversees budgeting, financial management, and resource allocation for the department.
• Ensures compliance with federal, state, and local laws, regulations, and standards.
• Collaborates with County leadership, elected officials, and external stakeholders to advance departmental initiatives.
• Monitors and evaluates program effectiveness; recommend and implement improvements.
• Supervises and mentors managers and staff, fostering a culture of accountability and excellence.
• Represent the department in public meetings, hearings, and community engagement activities.

Skills

Strategic thinking

Leadership and team collaboration

Policy analysis

Communication and presentation

Problem solving

Budgeting/financial management

Education

Bachelor's degree in Communications, Emergency Services, Public Administration, Business Administration, or related field

Job description

Bernalillo County is seeking an exceptional 911 Emergency Communications Director to lead the Emergency Communications department. This role provides administrative direction for the county's communications programs, structures, and facilities, coordinating with local, state, and national agencies, and ensuring effective supervision of staff.

The position requires extensive experience in emergency operations and strong leadership to develop policies, oversee budgets, and drive department-wide