Emergency Communications & Patient Access Specialist

Johns Hopkins Medicine; Columbia (MD); Hybrid; USD 24,000 - 40,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement

Employee Referral Program Bonus

Job summary

Johns Hopkins Howard County Medical Center in Columbia, MD is seeking a Patient Access Specialist in Telecommunications to manage emergency alerts and help patients and staff with requests. The role emphasizes calm, professional communication and reliable service.

Responsibilities include monitoring safety panels, updating on-call team lists, and providing exceptional customer service to callers while maintaining hospital image and integrity.

Qualifications

• High School Diploma or Equivalent.
• PCT or MOA preferred.
• Four years of medical/health care office or call center experience.

Responsibilities

• Is responsible for immediate communication of all Emergency Code Alerts via Intercom and Paging.
• Is responsible for alerting on-call Physician Director when a discharged patient requests medical advice.
• Is responsible for alerting on-call Physician Director when a pharmacist requests prescription follow up.
• Update confidential, restricted and custodial patient listings.
• Daily updates of the On Call Teams listing.
• Performs weekly routine system checks for communication devices (Ascom, Avaya, pagers).
• Monitors Emergency Panels - Fire, Gas, Elevator and Hillrom.
• Is responsible for updating Daily Call, Code Alert and Ascom system logs.

Skills

Critical thinking

Analytical skills

Interpersonal skills

Microsoft Office

Typing 35 WPM

Telephone etiquette

Education

High School Diploma or Equivalent

PCT – Patient Care Tech

MOA – Medical Office Assistant

Tools

Ascom

Avaya phones

Hillrom panels

Job description

Johns Hopkins Howard County Medical Center in Columbia, MD is seeking a Patient Access Specialist in Telecommunications to manage emergency alerts and help patients and staff with requests. The role emphasizes calm, professional communication and reliable service.

Responsibilities include monitoring safety panels, updating on-call team lists, and providing exceptional customer service to callers while maintaining hospital image and integrity.