Communications Dispatcher (PT)

Dearborn, City of (MI); Dearborn (MI); On-site; USD 34,000 - 49,000; Full time

Job summary

The City of Dearborn is seeking a 911 dispatch professional to operate two-way radio and multi-line telephone systems for dispatching police, fire, and EMS. The role requires handling emergency and non-emergency communications with professionalism in a 24/7 operation.

Qualifications include a high school diploma or GED and at least one year of dispatch experience. AED certification is preferred and background checks are required before start date.

Qualifications

• Graduation from an accredited high school or GED equivalent.
• Candidates MUST have a minimum of one-year of experience dispatching in a municipal, county, or state operated 911 dispatch center.
• Emergency Medical Dispatcher certification through the IAED is preferred.

Responsibilities

• Operate two-way radio and multiple line telephone equipment to send and receive emergency and non-emergency communications.
• Discern voice and other auditory signals in telephone and radio communications.
• Perform duties while maintaining professionalism during stressful, high volume periods.
• Communicate verbally in English with proper grammar and diction; Arabic language knowledge is helpful.
• Handle multiple demands simultaneously, prioritize, and adjust priorities as needed.
• Operate a microcomputer or terminal keyboard.
• Discern a range of colors on a color computer monitor.
• Operate Tele Typewriter (TTY) and other equipment as appropriate.

Skills

Two-way radio operation

Telephone handling

English communication

Color vision

Education

High school diploma or GED

Job description

SALARY:

Minimum $30.00 per hour

Maximum of 28 hours per week

DISTINGUISHING FEATURES OF WORK

This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this division is maintained twenty-four hours per day, seven days per week, including weekends and holidays. Employees are assigned to work day, afternoon and midnight shifts, including frequent weekends and holidays. This is sedentary work.

DUTIES AND RESPONSIBILITIES

Essential Job Functions (Functions essential to attaining job objectives):

• Ability to operate two-way radio and multiple line telephone equipment in order to send and receive both emergency and non-emergency communications.
• Ability to discern voice and other auditory signals as necessary in receiving telephone and radio communications.
• Ability to perform functions efficiently and effectively while maintaining an appropriate level of professionalism during stressful, high volume work periods.
• Ability to communicate verbally in English using appropriate grammar and diction; knowledge of Arabic language helpful.
• Ability to deal with multiple demands simultaneously, to prioritize and adjust priorities as needed.
• Ability to operate a microcomputer or terminal keyboard.
• Ability to discern a range of colors on a color computer monitor.
• Ability to operate Tele Typewriter (TTY) and other equipment as appropriate.

PARTS AND WEIGHTS OF THE HIRING PROCESS

Oral Board 100%

Qualifications

EXPERIENCE AND TRAINING

Graduation from an accredited high school or GED equivalent. Candidates MUST have a minimum of one-year of experience dispatching in a municipal, county, or state operated 911 dispatch center. Emergency Medical Dispatcher certified through the International Academy of Emergency Medical Dispatch (IAED) is preferred.

POST EMPLOYMENT OFFER REQUIREMENTS

Satisfactory completion of background investigation and medical examination prior to start date.

LAST DATE FOR FILING APPLICATIONS

Continuous until filled.