E911 Dispatcher

Pierce Co Board Of Commissioners; Blackshear (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Pierce County Emergency Communications is seeking a dispatcher to receive, document, and dispatch calls to Emergency Management Agency, law enforcement, fire, and EMS by radio and telephone. The role requires independent judgment in emergencies and the ability to stay calm under stress.

Candidates should have a high school diploma or equivalent, be at least 18 years old, and pass background and drug screening. GCIC/NCIC terminal operations training will be provided within six months of hire.

Qualifications

• Knowledge of geography and road systems throughout the County.
• Ability to detect the scope and magnitude of an emergency.
• Ability to speak distinctly and calmly with the public and emergency personnel under stress.

Responsibilities

• Receives calls by radio or designated lines for Emergency Management Agency, Law Enforcement, Fire, and EMS; transmits messages as needed.
• Documents all Communications Center activities accurately.
• Operates E911, telephone, and radio equipment; recognizes equipment trouble signs and reports them appropriately.
• Makes decisions within prescribed guidelines under pressure.
• Keeps current on directives and procedures issued by a supervisor.

Skills

Geography knowledge

Emergency scope assessment

Calm communication

Education

High school diploma or equivalent

Job description

JOB SUMMARY:This position is responsible for receiving, documenting, and dispatching, by telephone and radio, Emergency Management Agency, Law Enforcement, Fire, and Emergency Medical Services. This may include any other agencies that may be deemed as emergency agencies where an employee, in this classification, contacts appropriate personnel to be dispatched, giving all pertinent information. A successful candidate must be capable of exercising independent and sound judgment in the handling of an emergency.Examples of WorkThe following examples of duties and associated tasks are typically performed by this position. No attempt is made to be exhaustive in this listing.Major Duties:a) Receives calls by radio or through the Enhanced 911 System and other designated emergency lines for, Emergency Management Agency, Law Enforcement, Fire, and Emergency Medical Services, along with other entities as may be required.b) Transmits such messages as may be necessary in conducting operations.c) Acquires knowledge and experience in, but not limited to, the following.(1) Operation of all E911, telephone, and radio equipment(2) Documentation of all Communications Center activities(3) Recognition of equipment trouble signs, initiates the proper contacts, and makes the proper documentation.(4) Dealing with members of the public and public safety personnel under highly stressful situations(5) Decision making within the prescribed guidelines.d) Responsible for becoming knowledgeable and remaining current on all directives and procedures issued by the Director, or any designated supervisory personnel.Desirable knowledge, skills, and abilities:Knowledge of geography and road systems throughout the CountySkill in detecting the scope and magnitude of an emergency.Ability to speak distinctly and calmly when dealing with the public and emergency personnel under stressful conditions.Minimum Education and Experience Requirements1) Completion of a high school course of study or its recognized equivalent.2) Minimum age of eighteen (18) years by the date of employment.3) Must be able to pass a background check, physical exam, and drug screening.4) Ability to meet all minimum state requirements for GCIC/NCIC terminal full operator within six months of hire.