Emergency Communications Operator

Yale New Haven Health; New London (CT); On-site; USD 37,000 - 42,000; Full time

Job summary

Yale New Haven Health is seeking a Communications Representative to answer switchboard calls for the hospital's main campus and satellite locations, maintaining professionalism and clear communication at all times.

Responsibilities include routing calls, supporting emergency codes, updating on-call schedules, and ensuring accurate coverage across departments. The role emphasizes patient-centered service and teamwork within the communications team.

Qualifications

• High School Diploma or equivalent.
• Telephone and one year of customer service experience.
• Computer experience; medical terminology a plus.
• Basic keyboarding skills required.

Responsibilities

• Telephone Operator: answers and dispatches calls on hospital emergency lines.
• Directs call traffic to the appropriate areas using information databases.
• Maintains and updates on-call schedules.
• Maintains records of medical staff vacations and absences for coverage.
• Follow scripts when answering calls at the switchboard.
• Overhead pages requested to medical and hospital staff as needed.
• Performs other duties to ensure smooth department operation.

Skills

Courteous Disposition

Public Contact

Clear Communication

Education

High School Diploma

Job description

Yale New Haven Health is seeking a Communications Representative to answer switchboard calls for the hospital's main campus and satellite locations, maintaining professionalism and clear communication at all times.

Responsibilities include routing calls, supporting emergency codes, updating on-call schedules, and ensuring accurate coverage across departments. The role emphasizes patient-centered service and teamwork within the communications team.