Communications Representative (per diem)

Yale NewHaven Health; New London (CT); On-site; USD 40,000 - 50,000; Full time

Job summary

Yale NewHaven Health is seeking a Communications Representative to answer and dispatch calls on the hospital's main campus and satellite locations during all hours. The role requires clear speech, familiarity with hospital departments, and adherence to emergency procedures.

The position emphasizes customer service, teamwork, and accurate information management, with duties including directing call traffic, updating on-call schedules, recording staff absences, and following department policies.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Basic keyboarding skills required.

Responsibilities

• Answers and dispatches calls on the hospital's main campus and designated satellite locations.
• Directs call traffic to the appropriate departments using information databases.
• Maintains and updates on-call schedules.
• Keeps records of medical staff vacations and absences for coverage.
• Speaks clearly and professionally to callers and understands hospital policies and procedures.
• Follows scripts when answering switchboard and communicates important messages to staff.

Skills

Telephone Handling

Customer Service

Communication Skills

Emergency Procedures

Education

High School Diploma or Equivalent

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Communications Representative's Are Responsible For Answering Switchboard Calls For The Hospital's Main Campus And Designated Satellite Locations During All Hours Of Operation.

EEO/AA/Disability/Veteran

Responsibilities

• Telephone Operator:
  • Answers And Dispatches Calls On Hospital Emergency Lines.
  • Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters.
  • Code Calling Includes But Is Not Limited To Code Bat'S; Code Met'S, Code Pci'S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8'S.
  • Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel.
• Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.
• Maintains And Updates Various On-Call Schedules.
• Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.
• Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.
• Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.
• Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations.
• Must Follow Scripts When Answering Calls At The Switchboard.
• Overhead Pages Requested Medical & Hospital Staff Based On Requests Made.
• Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
• Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.

Qualifications

Education

• High School Diploma Or Equivalent.

Experience

• Telephone And One (1) Year Experience Customer Service Experience.
• Computer Experience; Medical Terminology A Plus.
• Basic Keyboarding Skills Required.

Special Skills

• Courteous And Helpful Disposition, Patience
• Ability To Meet And Speak With The Public As 'First Contact' Of The Hospital
• Articulate And Able To Clearly Give Directions To Locations Within The Hospital.

YNHHS Requisition ID 177981