Emergency Communications Officer I

Cobb County Fire and Emergency Services; Georgia; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free Wellness Clinic

Fitness Centers

Education Incentive Pay

Tuition Assistance

Parental Leave Policy

Paid Vacation Leave

Holidays

Paid Sick Leave

Paid Military Leave

Bereavement Leave

Job summary

Cobb County Fire and Emergency Services is seeking an Emergency Communications Officer for the E911 center. The role involves handling emergency and non-emergency calls, entering data into the CAD system, and coordinating with police, fire, and EMS responders.

Candidates must demonstrate strong communication and multitasking abilities under stress, complete a pre-employment skills assessment, and meet the minimum education and certification requirements.

Qualifications

• High School Diploma or GED required; supplemented by one year of work experience.
• Must pass the pre-employment skills assessment and be age 18 at hire.

Responsibilities

• Answers emergency and non-emergency calls and enters data into the CAD system.
• Provides lifesaving instructions to callers and monitors medical status.
• Dispatches units via radio and CAD; coordinates multi-unit responses.
• Testifies in Court as owner of E‑911 recording when required.
• Performs other related duties as assigned.

Skills

Communication skills

Multi-tasking

Education

High School Diploma or GED

Tools

GCIC Terminal Operator

NCIC Terminal Operator

TDD/TTY

CPR

Job description

Position Information

The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions.

During the interview process, candidates will be scheduled by the Employment Relations Unit to complete a pre-employment skills assessment.

The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center.

Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.

Paid Vacation Leave

• 13 days per year / 1 year of service
• 15 days per year / 5 years of service
• 20 days per year / 10 years of service
• 22 days per year / 15 years of service
• 25 days per year / 20 years of service

Holidays

12 paid holidays per year

Paid Sick Leave

Accumulates at 4.0 hours per biweekly

Paid Military Leave

Up to 18 days per year

Parental Leave Policy

Eligible full‑time employees will receive six weeks paid time off to care for and bond with their newborn or newly adopted child.

Bereavement Leave Policy

Full‑time employees will receive up to 3 days of bereavement leave with pay for up to 24 hours.

Free Wellness Clinic

A free health clinic is available for all Cobb County Employees and their dependents who have insurance with Cobb County. The clinic offers sick and well checks and many prescription medications at no cost to the employee.

Fitness Centers

Multiple fitness centers with both strength and aerobic training equipment available at no‑cost to employees.

Education Incentive Pay

• $1000 Associate Degree
• $2000 Bachelor's Degree
• $3000 Master's Degree

Tuition Assistance

Tuition assistance is available for you while you complete a college degree or certification. Reimbursable amounts are dependent upon available funding and will be proportionately distributed to all pre‑approved applicants on a quarterly basis.

Essential Functions

Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.

Provides lifesaving and pre‑arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.

Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request

Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.

Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.

Testifies in Court: may be called to testify as the owner of a voice on and E‑911 recording and/or to be a witness that a call was received.

Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi‑unit and multi‑jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Additionally, applicants must pass the pre‑employment skills assessment and must be age 18 at time of hire.

Licenses and Certifications

Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.

Physical Abilities

Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12‑20 pounds).

Sensory Requirements

Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.