E-911 Communications Officer

Macon-Bibb County Consolidated Government; Macon (GA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plans

Pension plan

Deferred compensation

Flexible spending account

Employee assistance program

Paid leave

Life insurance

Job summary

Macon-Bibb County Consolidated Government is seeking an E-911 Communication Officer to receive and process requests for emergency and non-emergency services, and to dispatch via radio and telecommunications equipment. The role requires coordinating with field units, transferring medical calls, and monitoring weather and EMA communications.

Strong accuracy, calmness under pressure, and familiarity with GCIC/NCIC systems are essential.

Qualifications

• High School Diploma or equivalent required.
• Typing speed of at least 30 wpm.
• Must pass P.O.S.T. Certification Exam.
• Experience in public safety communications preferred.

Responsibilities

• Operates emergency E-911 telecom equipment and records requests.
• Dispatches law enforcement, fire, and other personnel as needed.
• Maintains contact with field units and coordinates backup.
• Transfers medical calls to ambulance services and assesses life-threatening status.
• Monitors EMA radio traffic and weather statements.
• Operates GCIC/NCIC terminals to provide information to field units.

Skills

Geography knowledge

FCC regulations

PC proficiency

Radio operation

Emergency response

Communication clarity

Customer service

Education

High School Diploma

Tools

GCIC/NCIC terminals

Job description

Summary

The E- 911 Communication Officer is responsible for receiving, processing, dispatching, and disbursing of emergency and non-emergency information, as pertains to the E-911 Communications Center.

Essential Duties And Responsibilities

• Operates emergency E-911 telecommunications equipment, receives requests for emergency services, and properly records and transfers the request to the appropriate department or dispatch position.
• Operates radio equipment to dispatch law enforcement, fire, or other personnel and equipment to handle emergencies and other services in the field.
• Maintains contact with and coordinates the movement of field emergency response units, maintaining the status of each.
• Maintains regular contact with police officers in the field to verify their location and ensure that adequate backup is available to respond to emergency calls.
• Transfers medical calls to ambulance service and verifies if medical emergencies are of a life- threatening nature.
• Monitors Emergency Management Agency (EMA) radio traffic.
• Monitors weather computer system and coordinates the receipt and dissemination of all weather statements.
• Performs specific duties at the fire consoles i.e. updating fire data, verifying premise information.
• Operates Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) terminals verifying warrants, running criminal histories, and tags.
• Operates GCIC/NCIC terminals to provide information requested and required by units in the field.
• Works with the general public in dealing with emergency and non-emergency situations, providing necessary information or redirecting calls.
• Operates communications support equipment as required.

Education, Training and Experience

The E-911 Communication Officer should possess, at a minimum, a High School Diploma or equivalent and some experience in public safety communications is preferred; or any equivalent combination of education and experiences which provides the required knowledge, skills, and abilities to successfully perform the duties and responsibilities of the position.

Must be able to type 30 wpm. Must pass P.O.S.T. Certification Exam.

Knowledge, Skills, And Abilities

• Knowledge of the geography of Macon-Bibb County.
• Knowledge of Federal Communications Commission regulations in the use of radio and telecommunications equipment.
• Knowledge of personal computers and word processing and database programs, including Microsoft Office Suite, Windows NT network, the internet and e-mail services.
• Knowledge of proper care and use of radio, telecommunications, and support equipment in the Communications Center.
• Ability to observe situations and events analytically and objectively, and to record and react to these situations properly, clearly, and completely.
• Ability to act and react calmly and quickly to emergencies.
• Ability to speak clearly, using proper terminology.
• Ability to handle situations courteously, tactfully, and firmly, with impartiality.
• Ability to maintain effective working relationships with fellow employees and with members of the general public.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

• Medical / Dental / Vision plans
• Prescription coverage
• Discounted Fitness centers
• Employer-sponsored pension plan
• Deferred Compensation Plan
• Flexible Spending Account(s)
• Employee Assistance Program
• Annual/Sick Leave
• Group Life Insurance