Emergency Communications Officer

National Police; Northern (KY); Hybrid; USD 34,000 - 47,000; Full time

Job summary

National Police in Kentucky is seeking a skilled Emergency Communications Professional to collect, relay, and relay information for emergency and non-emergency incidents under supervision. You will coordinate with fire, police, medical agencies and multiple city/county services, reporting to a supervisor and performing essential duties with accuracy.

The role requires high school completion, various certifications within six months, and strong communication and data-entry abilities.

Qualifications

• High school diploma or GED required.
• Certification in CPR/HeartSaver or CPR/AED within 6 months.
• APCO Public Safety Telecommunicator Certification within 6 months.
• Advanced EMD Certification within 6 months.
• TDD Certification within 6 months.
• APCO Fire Communications I Certification as required.
• ILETS Entry and Query Certification within 6 months.
• POST Basic Academy Certification as required.

Responsibilities

• Responds to and serves the public with outstanding customer service skills.
• Questions callers appropriately in both 9-1-1 emergency and non-emergency situations.
• Initiates agency response; includes knowledge of multiple agencies and cities policies and procedures.
• Communicates effectively on the computer, phone, and radio; i.e. speed/rate of speech, voice tone, type of wording used, identifies radio transmissions, etc.
• Enters information accurately and completely for agency records.
• Uses policies and procedures to accomplish job objectives.
• Performs system troubleshooting and reporting duties.
• Attends educational and training activities as needed to support objectives of the position.
• Performs other duties as assigned by the Director of Emergency Communications or Emergency Communications Supervisor.

Skills

Customer service

Communication

Data entry

Troubleshooting

Phone & radio communication

Education

High school diploma or GED

American Red Cross CPR/HeartSaver or American Heart Association CPR certification

APCO Public Safety Telecommunicator Certification

EMD Certification

TDD Certification

APCO Fire Communications I Certification

ILETS Entry and Query Certification

POST Basic Academy Certification (ID/IDAHO)

Job description

Salary: $29.28/hr

Position Summary:

Responsible for collecting, communicating, and relaying information related to emergency and non-emergency incidents quickly and accurately under direction of a certified training instructor. This work requires coordination and communication with fire, police, medical agencies, and multiple city and county services. The employee will assist and represent multiple jurisdictions. The successful candidate will report to an assigned supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job responsibilities.

Essential Functions:

• Responds to and serves the public with outstanding customer service skills.
• Questions callers appropriately in both 9-1-1 emergency and non-emergency situations.
• Initiates agency response; includes knowledge of multiple agencies and cities policies and procedures.
• Communicates effectively on the computer, phone, and radio; i.e. speed/rate of speech, voice tone, type of wording used, identifies radio transmissions, etc.
• Enters information accurately and completely for agency records.
• Uses policies and procedures to accomplish job objectives.
• Performs system troubleshooting and reporting duties.
• Attends educational and training activities as needed to support objectives of the position.
• Performs other duties as assigned by the Director of Emergency Communications or Emergency Communications Supervisor.

Requirements:

• High school diploma or GED required.
• Minimum of two (2) years of any combination of responsible work experience, military service or education.
• Certification of American Red Cross (or) American Heart Association HeartSaver CPR/AED within first six months of employment.
• APCO Public Safety Telecommunicator Certification within first six months of employment.
• Advanced EMD Certification within first six months of employment.
• TDD Certification within first six months of employment.
• APCO Fire Communications I Certification as required.
• ILETS Entry and Query Certification within first six months of employment.
• Idaho Peace Officer Standards and Training (POST) Basic Academy Certification as required.