Emergency Communications Officer

City of Irving; Irving (TX); On-site; USD 58,344 - 82,264; Full time

Job summary

City of Irving is seeking a Public Safety Dispatcher to receive emergency calls, determine the nature and location of incidents, and coordinate dispatch across multiple units. The role requires handling 24/7 shifts, including weekends and holidays, with access to Computer Aided Dispatch and CJIS systems.

Applicants must have a high school diploma or equivalent and at least two years of relevant experience. A TCOLE telecommunications proficiency certificate and state licensure may be required,

Qualifications

• Must have a high school diploma or equivalent and two years relevant experience.
• Knowledge of Computer Aided Dispatch and 911 systems.
• Must pass a background check and polygraph examination.

Responsibilities

• Receive and handle emergency service calls from the public, determine nature and location of the emergency, and dispatch units.
• Maintain awareness of up to 50+ emergency response units and monitor system status.
• Enter, update and retrieve information in computer systems including CJIS data; prepare incident reports.
• Coordinate emergency and non-emergency responses with city departments and law enforcement.
• Answer non-emergency calls and perform after-hours dispatch for multiple departments.

Education

High school diploma or equivalent

Tools

Computer Aided Dispatch

Job description

THIS POSITION IS OPEN UNTIL FILLED AND MAY CLOSE WITHOUT NOTICE

NOW OFFERING LATERAL HIRE OPPORTUNITY AND ADDITIONAL PAY FOR TCOLE CERTIFICATION! Duties include receiving and handling emergency service calls from the public, which includes determining the nature and location of the emergency and ensuring proper radio frequencies for dispatch of emergency units; maintaining awareness of the location and status of up to or exceeding 50 emergency response units throughout the shift; operating computer systems and consoles, including telephone, radio, and emergency tracking systems; entering, updating, and retrieving information from computer systems, including data on wanted persons, stolen property, vehicle registration, and stolen vehicles; preparing incident reports using the automated reporting system; answering non-emergency calls; coordinating emergency and non-emergence responses with other city departments and law enforcement agencies; handling after-hour service calls for emergency situations for departments including Animal Control, Water Utilities, Traffic and Transportation / Streets and Victim Services; and performing other duties as assigned. Duties require being able to work an eight or 12 hour shift covering a 24-hour period, and schedule will include weekends and some holidays. Must have a high school diploma or equivalent and two years relevant experience; Computer Aided Dispatch, 911 or similar police-related experience preferred. If and when requested, must take and pass an assessment on Critical Personnel Selection Software. Must have, or be able to obtain within specified timeframe, TCOLE telecommunications proficiency certificate and state licensure. Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted. Candidates will be subject to a polygraph exam and criminal history check. In accordance with CJIS requirements, must not have any criminal conviction as an adult or juvenile above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered.

PAY GRADE GG19 / FULL PAY RANGE $28.05-$39.55 PER HOUR