9-1-1 Telecommunicator

National Police; Corvallis (OR); On-site; USD 43,000 - 55,000; Full time

Job summary

The City of Corvallis is seeking a Telecommunicator to join the CRCC in the Police Department's Professional Standards and Support Division. You will answer emergency and non-emergency calls for ten Benton County agencies, determine incident details and deploy police, fire, and EMS resources using CAD and radio systems.

The role requires DPSST Basic Telecommunicator, EMS Dispatch certifications, LEDS, CPR/First Aid, and a commitment to ethics and safety.

Qualifications

• Customer service focused experience preferred.
• Must possess strong communication skills.

Responsibilities

• Answers emergency and non-emergency phone calls via multi-line telephones, dispatches police, fire and EMS.
• Processes calls to determine incident location, nature, severity and required response.
• Manages callers, remains calm, and communicates with diverse backgrounds.
• Provides safety instructions and medical aid guidance until EMS arrival.
• Dispatches units using radio, MDT, CAD, and other devices.
• Transfers calls to PSAPs in other jurisdictions when needed.
• Enters accurate data into CAD and maintains up-to-date information.
• Monitors radio frequencies and tracks responder status in CAD.
• Maintains knowledge of 9-1-1 service area geography and mutual aid agreements.
• Maintains situational awareness and coordinates interagency responses.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Salary: $31.72 - $40.48 Hourly

Position Summary:

Member of the Corvallis Regional 9-1-1 Communications Center (CRCC) team within the City of Corvallis Police Department Professional Standards and Support Division. Provide call answering and public safety dispatch services for ten (10) public safety agencies throughout Benton County. Answer emergency and non-emergency telephone calls and requests for public safety services; determine the nature of the call and deploy the appropriate personnel and equipment; operate computer-aided dispatch system and various mission-critical communications equipment. Coordinate inter-agency and multi-agency public safety responses, ensure responder safety, and respond to needs of community members to safeguard live and property, and to promote community livability. Adhere to a Telecommunicator Code of Ethics, maintain proficiency in established policies, procedures, telecommunications equipment and geography of area served.

Essential Functions:

• Answers emergency and non-emergency phone calls via multi-line telephones, assesses needs of caller and dispatches police, fire and/or medical response teams and equipment. Gives emergency instructions to the caller while responding units are in transit, including emergency medical pre-arrival instructions.
• Processes calls to determine the incident location, nature of the incident, severity (priority), and other information pertinent to the appropriate and safe response to the situation.
• Manages callers; calms and controls callers, communicates with special needs callers, and communicates with callers from diverse demographic backgrounds while providing professional, excellent service as required by policies and procedures.
• Provides instructions to callers to help guard their safety as well as others at the scene. Remains on the phone with callers as situations require.
• Provides instructions to the caller to render medical aid to the sick and injured until the arrival of Emergency Medical Services (EMS).
• Dispatches the appropriate police, fire, EMS and Emergency Management Agency using radio tone paging, Mobile Data Terminal (MDT), CAD text messaging, VHF or 700 MHz radio system, telephone, or other telecommunications devices and software as needed.
• Appropriately transfers or routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP).
• Enters accurate and orderly information into computer systems to generate calls for service; listens and talks to callers while typing information into the Computer Aided Dispatch System (CAD), or recording information on a manual call card. Ensures public safety responders have accurate and updated call for service information.
• Processes multiple phone calls, tracks/talks to responders over multiple radio frequencies, updates CAD, tracks /changes field unit status in CAD, runs data base checks, maintains awareness of field situations and what is transpiring in the communications center, assists co-workers when needed and processing requests from field units.
• Maintains working knowledge of geography of 9-1-1 service area; utilizes various electronic or paper maps, determines appropriate emergency response type, jurisdiction, and closest appropriate public safety apparatus (units) to deploy to various situations.
• Maintains knowledge of various mutual aid and automatic aid agreements between 9-1-1 User Agencies and deploys public safety resources as required.
• Maintains "situational awareness", thinks ahead and anticipates needs for resources and/or information to ensure effective, efficient, and timely assistance to public safety responders and the community.
• Monitors and tracks the status of public safety responders; monitors and responds to internal unit tracking and emergency radio ID alarms to ensure responder safety. Coordinates and tracks interagency and multi-agency public safety responses.
• Monitors and responds to government entity panic alarms; monitors public safety premise security video cameras.
• Correctly perform various computer operations to access sensitive and restricted law enforcement information systems; correctly disseminate the information.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Obtains and maintains all required certifications for the position. Abides by the Oregon Telecommunicator Code of Ethics.
• Works overtime without advance notice and/or responds back to the work place during emergencies and/or to ensure adequate staffing in the 9-1-1 Center to provide efficient, effective service to the public and agencies served.
• Arrives to work, meetings, and other work-related functions on time and maintains regular job attendance.
• Acts ethically and honestly; applies ethical standards of behavior to daily work activities and interactions. Builds confidence in the City through own actions.
• Conforms with all safety rules and performs work in a safe manner.
• Maintains effective work relationships.
• Adheres to all City and Department policies.

Requirements:

• High school diploma or equivalent.
• Communications centered customer service work experience preferred.
• Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator and Emergency Medical Dispatch
• LEDS Update/Inquiry level certification
• CPR and First Aid certification