Emergency Communications Specialist

National Police; Englewood, Northern (CO, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Englewood Police Department seeks an Emergency Communications Specialist to operate in a primary PSAP, handling emergency and non-emergency calls via radio and phone. Dispatch police, EMS, and other services; manage records and statistics; use CAD systems and 911 equipment.

CCIC/NCIC certification within six months of hire is required, with renewal every two years, and ICS certification is also required. Two years of customer service experience, including emergency dispatch or call center work,

Qualifications

• Requires a high school diploma or equivalent.
• Two+ years in customer service; emergency dispatch, general dispatch, or call center preferred.
• CCIC/NCIC certification must be obtained within six months of hire and renewed every two years.
• Must hold current CCIC/NCIC certification or equivalent for out-of-state applicants.
• Holds a current Incident Command System (ICS) certificate.

Responsibilities

• Receive and prioritize emergency and non-emergency calls for police, fire, EMS and other services.
• Operate public safety communications equipment including multi-channel radio and 911 systems.
• Enter and manage call records, maintain logs, and compile call-related statistics.
• Coordinate information and dispatch resources during incidents; maintain contact with units.

Education

High school diploma or equivalent

CCIC/NCIC certification

Incident Command System (ICS) certificate

Job description

Salary: $25.21 – $37.82/hourly

Position Summary:

The Emergency Communications Specialist is a professional that performs skilled work operating in a primary PSAP that receives and relay calls for emergency and non-emergency public safety assistance via both radio and phone calls. Dispatch law enforcement, emergency medical/fire, and code enforcement for an Englewood Police Department. Duties may include activities such as: call taking and referral; providing information and assistance to non-emergency callers including referral to outside agencies; entering call records, maintaining call logs, and compiling call-related statistics; operating computer-aided dispatch systems for public safety law enforcement and medical/fire incidents;. This is a safety-sensitive position that handles confidential information.

Essential Functions:

• Receive and prioritize emergency and non-emergency calls and digital requests for help from the public requesting police, fire, ambulance and other emergency services; gather, analyze, and report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents, and dispatch units according to policy.
• Operate a variety of public safety communications equipment including a multi-channel radio, 911 emergency telephone equipment, text-to-911 equipment, advanced location systems, computer-aided dispatch systems, instant recall recorders and reverse 911 program.
• Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance.
• Provide assistance, information and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate
• Coordinate and relay information and assistance requests involving other law enforcement and fire-fighting agencies; coordinate and assign resources as necessary in emergency and non-emergency situations; maintain contact with all units monitoring status and location of police, fire and emergency medical service units and code enforcement units.
• Effectively communicate, orally and in writing, with members of the public as well as internal team members. Teamwork is a vital component of success in this job.
• Take protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls.
• Provide assistance, information and directions to emergency and non-emergency callers; refer and/or transfer calls to outside agencies as appropriate.
• Retrieve information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information; relay information to officers in the field.
• Enter automated records of activity into the computer; maintain a variety of logs relating to public safety dispatch activities; compile statistics on calls received.
• Review policy and procedures with trainees; work directly with trainee on shift to ensure proper techniques, call routing, and appropriate level of response; may provide input to supervisors on trainee progress as requested.
• Perform other duties of a similar nature or level.

• Perform other duties of a similar nature or level.

Requirements:

• Requires a high school diploma or equivalent.
• At least two (2) years’ work experience with one (1) of those years in a customer service environment. Experience in emergency dispatch, general dispatch, or call center environment is preferred.
• CCIC/NCIC certification obtained within six months of hire and renewal of certification every two years.
• A minimum of 2 years’ experience at a primary PSAP; and
• Holds a current CCIC/NCIC certification or its equivalent for out of state applicants; and
• Holds a current Incident Command System (ISC) certificate.