Emergency Communications & Facilities Dispatcher

UPMC; Erie (Erie County); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Tuition reimbursement

Parental leave

Benefits package

Job summary

UPMC Hamot Hospital is seeking a Public Safety Dispatcher to support the Operations Center. The role involves clerical duties, scheduling outside services, access control administration, and monitoring alarm systems and CCTV to coordinate responses.

Responsibilities include handling work orders, maintaining logs, and distributing maintenance announcements. The position requires readiness to dispatch staff for routine and emergency situations as needed.

Responsibilities

• Provide clerical duties for Operations Center-related activities including preparing purchase orders, manual typing, word processing, filing and telephone answering as required.
• Under the direction of appropriate managers and supervisors schedules the work of outside service companies, i.e., elevators, utility companies, city water authority, etc., prepare service outage announcements as required and distributes to all affected parties.
• Responsible for monitoring and administration of the access control system. Enter and manipulate data and programs employee access cards as appropriate.
• Ensure patient safety by monitoring and initiating responses to building alarm systems including the pneumatic tube system, Johnson Control automated temperature control system, access control, security and panic alarms, Simplex fire alarm system and other alarms.
• Monitor all CCTV locations and rotate VCR tapes as indicated. Report malfunctioning cameras, obscured views, etc. Notice activity on the monitors and dispatch appropriate Facilities/HSS personnel to respond to a location.
• Receive calls for service and dispatches appropriate personnel to respond. Calls or alarms may originate by telephone call, personal request, radio or automated system or Operations Center dispatchers may observe activity on the CCTV monitors which requires intervention.
• Maintain written logs for all calls and operations center activities as needed including calls received and dispatched, safe transactions, VCR tape, fire system, etc.
• Operate facilities' work order system including receiving and opening ON DEMAND work orders, preventive maintenance work orders, work order closing and work order reporting.
• Compile, copy and distribute maintenance and construction announcements to designated department representatives and outside contractors.

Job description

UPMC Hamot Hospital is seeking a Public Safety Dispatcher to support the Operations Center. The role involves clerical duties, scheduling outside services, access control administration, and monitoring alarm systems and CCTV to coordinate responses.

Responsibilities include handling work orders, maintaining logs, and distributing maintenance announcements. The position requires readiness to dispatch staff for routine and emergency situations as needed.