Emergency Communications Dispatcher | Telecommunicator Roles

Regional 911 Intake Solutions; Columbiaville (MI); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Résumé du poste

Regional 911 Intake Solutions seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency calls in Columbiaville, MI. You will verify locations, gather caller information, and coordinate responses using CAD, telecommunication, and mapping tools.

The role requires the ability to multitask, think clearly under pressure, and follow strict procedures while maintaining confidential records and providing timely updates to responders.

Qualifications

• High school diploma or equivalent commonly required.
• Proven typing accuracy and active listening.
• Clear, concise communication and ability to switch tasks.

Responsabilités

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Connaissances

Typing

Active listening

Clear communication

Multitasking

Formation

High school diploma

Outils

Computer-aided dispatch (CAD)

Description du poste

Regional 911 Intake Solutions seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency calls in Columbiaville, MI. You will verify locations, gather caller information, and coordinate responses using CAD, telecommunication, and mapping tools.

The role requires the ability to multitask, think clearly under pressure, and follow strict procedures while maintaining confidential records and providing timely updates to responders.