Emergency Communications Dispatcher — Public Safety impact

Regional 911 Intake Solutions; Neola Township (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

Regional 911 Intake Solutions in Neola, IA is seeking Police Dispatchers to support law enforcement operations by receiving requests for assistance and keeping officers connected by radio and phone.

Dispatchers may work nights, weekends, holidays, rotating shifts, and overtime. You must type accurately, understand spoken information, and learn jurisdiction geography to ensure accurate communications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training; experienced roles may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, and communicate clearly by radio.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after completing required training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing proficiency

Clear communication

Radio dispatch

Multi-tasking

Education

High school diploma or equivalent

Tools

Criminal justice information systems

Job description

Regional 911 Intake Solutions in Neola, IA is seeking Police Dispatchers to support law enforcement operations by receiving requests for assistance and keeping officers connected by radio and phone.

Dispatchers may work nights, weekends, holidays, rotating shifts, and overtime. You must type accurately, understand spoken information, and learn jurisdiction geography to ensure accurate communications.