Emergency Communications Specialist — Police Dispatcher

Regional 911 Intake Solutions; Burlington (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid leave

Employee-assistance resources

Continuing education

Premium pay and other provisions vary

Job summary

Regional 911 Intake Solutions in Burlington, IA seeks police dispatchers to support law enforcement by taking calls and coordinating radio and records-system duties. The role requires accurate location reporting, incident documentation, and timely updates to officers in the field.

Responsibilities include receiving emergency and nonemergency requests, assigning calls, monitoring radio traffic, and coordinating with neighboring agencies. A high school diploma and clear communication are essential.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should be able to type accurately and understand spoken information.
• Communicate clearly by radio and learn jurisdictional geography.
• Access to criminal justice information systems may require additional screening and security training.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing accuracy

Radio communication

Multitasking

Geography knowledge

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Burlington, IA seeks police dispatchers to support law enforcement by taking calls and coordinating radio and records-system duties. The role requires accurate location reporting, incident documentation, and timely updates to officers in the field.

Responsibilities include receiving emergency and nonemergency requests, assigning calls, monitoring radio traffic, and coordinating with neighboring agencies. A high school diploma and clear communication are essential.