Emergency Communications Dispatcher: Police/Fire/EMS

Regional 911 Intake Solutions; Osage City (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Melvern, KS is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and emergency medical services. The role requires understanding of response procedures, clear communication, and the ability to adapt to changing priorities.

Responsibilities include processing requests, verifying details, prioritizing calls, dispatching units, and maintaining incident records.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Job description

Regional 911 Intake Solutions in Melvern, KS is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and emergency medical services. The role requires understanding of response procedures, clear communication, and the ability to adapt to changing priorities.

Responsibilities include processing requests, verifying details, prioritizing calls, dispatching units, and maintaining incident records.