Telecommunication Operator II C2, Telecommunication Operator II/cert C2C

City of Albuquerque; Albuquerque (NM); On-site; USD 35,000 - 42,000; Full time

Job summary

The City of Albuquerque is seeking a Telecommunication Operator II to receive, evaluate and transmit information via telephone and multi-channel radio, dispatch emergency forces, and monitor responses in a high-stakes environment. The role requires handling critical situations with independent judgment and maintaining access to sensitive information.

This safety-sensitive position involves random drug/alcohol testing, standard background checks, and the ability to work on holidays, weekends, and

Qualifications

• High school diploma or GED required.
• Two years of receiving and processing customer service calls and/or two-way radio communications experience.
• Must pass typing test with 40 WPM within the last 12 months.
• Law enforcement or fire agency telecommunications experience preferred.
• Possession of NIMS Certification preferred.
• Possession of NCIC Certification within six months from date of hire.
• One year probationary period is required.

Skills

Two-way radio communications

Customer service

Typing 40 WPM

Education

High school diploma or GED

Job description

Position Summary

Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility.

This is a safety sensitive position subject to random drug/alcohol testing.

Telecommunication Operator II C2 (Non-Certified)

$25.59 - $28.26 Hourly

Telecommunication Operator II C2C (Certified)

Possess a valid New Mexico Department of Public Safety Telecommunicator Certification

$27.59 - $30.26 Hourly

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

• High school diploma or GED;
• Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience.

Additional Requirements

Law enforcement or fire agency telecommunications experience preferred.

• Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: America's Job Center of ABQ, 501 Mountain Rd NE, Albuquerque, NM 87102 OR America's Job Center of Rio Rancho, 4061 Ridge Rock Rd, Rio Rancho, NM 87124.
• Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
• Must pass CritiCall computer-based assessment.
• Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
• Possession of National Incident Management System (NIMS) Certification preferred.
• Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.
• One (1) year probationary period is required for this position.
• For Telecommunication Operator II C2 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
• For Telecommunication Operator II C2 C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification.

Working Conditions

Environmental

24/7 emergency dispatch center operation setting; secure indoor environment, exposure to computer screens; frequent exposure to noise levels which may cause distractions; work in confined spaces, irregular work hours and shifts.

Physical

Essential and supplemental functions may require maintaining physical conditions necessary for sitting long periods of time and working on routine, emergency situations under stressful conditions; light lifting; bending, stooping, kneeling, twisting, turning, squatting, walking and pushing; extensive use of computer keyboard, mouse and monitor.