Emergency Communications Dispatcher II

YWCA USA; Oklahoma City (OK); On-site; USD 56,000 - 87,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Job summary

City of Oklahoma City is seeking a 911 Dispatcher II for the Operations Division. The role connects callers with field units, administers training, and maintains dispatch records. Work requires precise information handling and strong communication under pressure.

Responsibilities include operating the CAD system, routing calls, dispatching responders, and maintaining confidentiality. Eligible candidates must meet basic job requirements and pass background checks per city policy.

Qualifications

• Skill in accurately and efficiently obtaining, recalling, and relaying pertinent information.
• Skill in verbal and written communications utilizing tact and diplomacy.
• Skill in recording information accurately.
• Skill in operating two‑way radio and multi‑line telephone systems.
• Ability to relate training materials and information to individuals and groups.

Responsibilities

• Maintain training records and documentation; evaluate progress toward training objectives.
• Receive and transmit information via telephone and computer aided dispatch data network.
• Route calls, monitor frequencies, and dispatch units to locations.
• Ensure quick, accurate decisions in emergency and non‑emergency situations.

Skills

Verbal communication

Multi-line radio

Two-way radio operation

Decision making

Discretion/confidentiality

Job description

City of Oklahoma City is seeking a 911 Dispatcher II for the Operations Division. The role connects callers with field units, administers training, and maintains dispatch records. Work requires precise information handling and strong communication under pressure.

Responsibilities include operating the CAD system, routing calls, dispatching responders, and maintaining confidentiality. Eligible candidates must meet basic job requirements and pass background checks per city policy.