Public Safety Dispatcher II — Emergency Communications

City of Carlsbad; Carlsbad (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

City of Carlsbad is seeking a Communications Operator II to receive, evaluate, and act on emergency and non-emergency calls supporting police and fire departments. You will operate radio/telephone systems, enter data, and coordinate with multiple agencies under pressure.

The role requires strong communication, accuracy, and the ability to work a rotating shift, including nights and weekends. Training and development opportunities accompany a mission to serve the community of Carlsbad.

Qualifications

• One year of operational experience in public safety performing duties comparable to Communication Operator I.
• POS T Basic Complaint/Dispatcher Certificate.
• Ability to keyboard/type at a minimum net speed of 40 wpm.
• Shift work including nights, weekends and holidays.

Responsibilities

• Receive routine and emergency calls and dispatch police, fire and EMS units via radio/dispatch console and computer terminals.
• Document facts accurately and coordinate activities within city departments and with other agencies.
• Monitor radio frequencies and dispatch appropriate emergency units as needed.
• Provide courteous, accurate information to callers and maintain composure under pressure.
• Assist in supervising and training less experienced personnel with on-the-job evaluations.

Skills

Communication

Customer service

Multitasking

Stress management

Public safety knowledge

Education

POST Basic Complaint/Dispatcher Certificate

Tools

CAD (Computer Aided Dispatch)

Radio/dispatch equipment

Job description

City of Carlsbad is seeking a Communications Operator II to receive, evaluate, and act on emergency and non-emergency calls supporting police and fire departments. You will operate radio/telephone systems, enter data, and coordinate with multiple agencies under pressure.

The role requires strong communication, accuracy, and the ability to work a rotating shift, including nights and weekends. Training and development opportunities accompany a mission to serve the community of Carlsbad.