Dispatcher

The Chronicle Of Higher Education, Inc.; Dubuque (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Tuition remission

Paid holidays

Retirement match

Job summary

The Chronicle Of Higher Education, Inc. is hiring a Dispatcher for the University of Dubuque's Safety and Security Department. This position is crucial in maintaining campus safety by acting as the central communication hub, managing calls, and dispatching security personnel.

The ideal candidate will handle emergency and non-emergency situations, operate phone systems, and maintain detailed records. A high school diploma and valid driver's license are required to apply. The job offers an excellent benefits package including tuition remission, paid holidays, and retirement plans.

Qualifications

• Detail-oriented and accurate.
• Ability to multi-task and work under pressure.
• Quick decision-making skills.

Responsibilities

• Answer emergency and non-emergency calls promptly.
• Respond to issues and coordinate with departments.
• Operate a multi-line telephone system.

Skills

Detail-oriented

Multi-tasking

Decision-making

Experience with phone systems

Calm demeanor under pressure

Strong communication skills

Education

High school diploma or equivalent

Job description

The University of Dubuque is a growing faith-based University thatis seeking a Dispatcher in the Safety and SecurityDepartment. The University of Dubuque offers an excellent benefitspackage including tuition remission, paid holidays, vacation andsick time, and a retirement match.

Position Summary

The University Dispatcher plays a vital role in maintaining campussafety by serving as the central communication hub for the Department of Safety and Security. This position is responsible forreceiving and coordinating responses to emergency and non-emergencycalls, managing radio and telephone communications, and dispatchingsecurity personnel to incidents across campus. The Dispatcher alsomonitors and maintains detailed records, manages access requeststhrough the University's controlled access system, and mayoccasionally perform foot patrols or fill in for security officersas needed.

Primary Responsibilities

• Answer emergency and non-emergency calls promptly andprofessionally, gathering and documenting critical information forappropriate response
• Respond to any issues and follow-up by coordinating with theappropriate departments or officers
• Operate and manage a multi-line telephone system
• Use the radio, phone, or computer to direct officers to theappropriate sites
• Prioritize and organize calls according to urgency
• Maintain and update call logs, call records and other importantdocumentation
• Update requests for access from various departments through thecontrolled access program
• Fill-in as a security officer including foot patrol
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities

• Must be detail orientated and accurate
• Ability to multi-task and work under pressure
• Quick decision-making skills
• Prior experience working with phone systems, computers,surveillance cameras, and portable radios
• Calm and professional demeanor under pressure, especiallyduring emergencies or high-stress situations
• Ability to remain seated at a workstation for extended periodsof time
• Ability to walk and climb stairs for foot patrol
• Strong interpersonal, verbal, and written communicationskills

Qualifications

• High school diploma or equivalent
• Valid driver's license
• Knowledge of basic security and fire inspection procedures ispreferred

This is a 1st shift position from 7am-3pm Tuesday-Saturday.

Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act.