Dispatcher Trainee - Full Time

County of Bucks; Doylestown (Bucks County); On-site; USD 40,000 - 48,000; Full time

Job summary

County of Bucks is seeking a Dispatcher Trainee to begin a comprehensive training program in Emergency Communications. You will learn telecommunication duties and complete required modules to qualify for a Dispatcher I position.

Successful completion includes certifications in APCO, CPR, hazardous materials recognition, and FEMA IS-700/IS-100, with on-the-job training and evaluations guiding progression.

Qualifications

• Typing at least 30 WPM with accuracy.
• Ability to read, write and speak English clearly.
• Must obtain and maintain CLEAN access.

Responsibilities

• Complete training modules for Dispatcher I duties.
• Finish APCO Basic Telecommunicator and Emergency Medical Dispatch training.
• Complete CPR training (AHA Healthcare Provider).
• Complete Hazardous Materials Recognition modules.
• Complete dispatch simulations and on-the-job training.
• Finish IS-700 and IS-100 FEMA IS training.
• Achieve satisfactory testing/evaluation during training.
• Upon completion perform Dispatcher I duties and report anomalies.
• Abide by county policies and safety rules.
• Interact tactfully with public and system users during training.

Skills

Typing 30 WPM

Clear communication

Education

High school diploma or equivalent

Job description

JOB TITLE:** Dispatcher Trainee - FT **JOB CODE:** 0405

DEPARTMENT:** Emergency Communications **UNION:** 00

FLSA STATUS:** Non-Exempt **GRADE:** 99

COUNTY OF BUCKS

POSITION SUMMARY

Receives instruction and fulfills the training requirements regarding public safety communication to qualify for a permanent position as a Dispatcher I. The primary goal is to successfully complete the Department of Emergency Communications telecommunicator training program to become compliant with current local, state and national standards of care for public safety communications center personnel.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Responsible to complete the Department of Emergency Communications training modules covering the duties of the Dispatcher I.
• Responsible to complete the APCO (Associated Public Safety Communications Officials, Inc.) Basic Telecommunicator and Emergency Medical Dispatch training modules.
• Responsible to complete the American Heart Association-Healthcare Provider CPR (Cardio-Pulmonary Resuscitation) training modules.
• Responsible to complete the U.S. Department of Transportation course on Hazardous Materials Recognition and Identification training modules.
• Responsible to complete the Department of Emergency Communications Dispatch Simulations training modules.
• Responsible to complete the Department of Emergency Communications OJT (On-the-Job-Training, on-console) modules.
• Responsible to complete the Federal Emergency Management Agency (FEMA) incident command system and related modules (IS-700 NIMS Introduction and IS-100 Introduction to Incident Command.).
• Completion involves the individual attaining a satisfactory or higher rating by prescribed testing and evaluation documentation. The department provides all equipment, materials, policies, procedures and instruction for the student.
• Upon successful completion of the training program, responsible to perform the duties o f a Dispatcher I.
• Reports unusual conditions or questionable items to the supervisor.
• Obeys all county and departmental regulations as well as safety rules.
• Ability to deal tactfully and professionally with the public and system users during their training period, during non-emergency, and emergency situations.
• Ability to speak clearly as well as read and write English.
• Ability to understand messages from multiple input sources and perform multiple tasks while operating computer, radio, and telephone equipment.
• Performs similar or related duties as required.

Qualifications Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Typing on a standard keyboard at a speed sufficient to document a conversation. Ability to type a minimum of 30 WPM.
• The incumbent must be able to obtain and maintain CLEAN access.
• Must be able to possess and maintain a valid Driver's License within six months of appointment.
• 911 Dispatcher experience preferred.