Emergency Communications Dispatcher – 24/7 Impact

County-of-Frederick,-Va; Winchester (VA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health and dental coverage

Life insurance

Virginia Retirement System

Paid time off

On-call pay

Differentials

Career Development Program

Job summary

Frederick County Public Safety Communications seeks dedicated individuals to join as Communications Officer I. You will be among the first contacts for people in need, gathering crucial information and connecting callers with law enforcement, fire, EMS, and other resources.

We operate in a fast-paced, modern facility providing 24/7/365 critical support. Benefits include health/dental, life insurance, Virginia Retirement System, paid time off, on-call pay, differentials, and a Career Development

Qualifications

• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.
• Background checks (criminal history and fingerprint-based) required for eligibility.

Responsibilities

• Receive, evaluate, and prioritize emergency and non-emergency calls for service and gather critical information.
• Dispatch and coordinate law enforcement, fire, EMS, and other resources using 9-1-1, radio, CAD, and other systems.
• Provide pre-arrival instructions and maintain contact until responders arrive or incident is resolved.
• Monitor radio traffic, responder status, and incident activity to support coordination and responder safety.
• Operate CAD, 9-1-1, radio, mapping, recording and other emergency communications systems.
• Access and disseminate information through VCIN, NCIC and other databases per requirements.
• Maintain accurate incident documentation and knowledge of Frederick County geography and response areas.
• Exercise sound judgment and stay calm under high-stress conditions.
• Maintain confidentiality of sensitive information and provide professional service to callers, responders, and the public.
• Maintain regular attendance; support 12-hour shifts including nights, weekends, holidays, and overtime as needed.

Education

VCIN Certification

CPR Certification

IAED Emergency Medical Dispatcher (EMD)

IAED Emergency Fire Dispatcher (EFD)

DCJS Basic Telecommunicator Certification

FEMA IS-100

FEMA IS-200

FEMA IS-700

FEMA IS-800

Job description

Frederick County Public Safety Communications seeks dedicated individuals to join as Communications Officer I. You will be among the first contacts for people in need, gathering crucial information and connecting callers with law enforcement, fire, EMS, and other resources.

We operate in a fast-paced, modern facility providing 24/7/365 critical support. Benefits include health/dental, life insurance, Virginia Retirement System, paid time off, on-call pay, differentials, and a Career Development